Product Support

CineBeat

Current Version: 1.0.3
Last Release: January 3rd, 2013

Facebook login keeps failing. Help!

Go to your Settings app on your device, and select the Facebook row. Look for CineBeat, under the "Allow These Apps to Use Your Account" section. Make sure the switch is turned to "On". If it's currently in the "Off" position, flip it to "On".

Go back to the CineBeat app and try logging in again. It should work now. If not, email us.

Can I save videos to my camera roll?

Yes, you can save both original and filtered videos to your camera roll. You can find this in Profile > Settings

Can I re-filter a video multiple times?

Yes, but make sure you've selected to save original videos (Profile > Settings) before you film them. Then, import your original video from your camera roll to filter a second time.

Can I import a video from my camera roll?

Yes! But please make sure that imported videos are shot in landscape mode. Videos originally shot in portrait mode get cropped in funny ways!

How do I delete a video?

Go to your profile, select the video, tap "..." in the lower right corner.

How do I share a video after I've saved it?

Go to your profile, select the video, tap "..." in the lower right corner.

Sing!

Current Version: 1.0.10
Last Release: January 8th, 2013

How do I join songs?

You can join songs that someone else has created as an open karaoke session. When you join their song, you're singing with them and creating duets or group songs together. Joining songs are free.

What happens with a join?

By joining someone else's song, you are adding your voice to the performance. It's fun, join the global karaoke party and start singing with somebody today!

How do I create a song for other people to join?

To create a song, choose a song from the song list and click "Sing". If you don't own the song yet, you'll need to buy the song first. When you click "Sing", you'll see 3 options for the type of karaoke session you want to create.
Solo means that you are not creating an open karaoke session and no one can join this performance. It's all you!
Duet means you are creating an open duet karaoke session. This means that duet performances will be created whenever someone joins you.
Group means that you are creating an open group karaoke session. This means that whenever someone joins you, their voice will be added to the same performance. Who knows, you may end up with over 100 people on your song!

How do subscriptions work in Sing!?

With an All Access Pass in Sing!, you pay one low weekly, monthly or annual price to access the ENTIRE music library - that's over 400 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a premium subscriber!

Where do I find the subscription options in Sing!?

When you attempt to buy a premium song, you'll be shown an option to purchase an All Access Pass. Buy one of the subscription options (usually weekly, monthly, or annual) for the All Access Pass, and you can sing every song in the music library!

What if I want to upgrade my subscription?

You can manage your subscription at any time through iTunes and change your type of subscription. See this link for a step by step guide: http://support.apple.com/kb/ht4098

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098

You will be unsubscribed after your current subscription period has expired. You'll continue to be able to access your music during the current active subscription period even after you've unsubscribed. Once your subscription expires, you will lose your unlimited access. You can still sing premium songs in exchange for credits, and join duets and group songs created by other users.

When will my subscription renew?

• Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
• Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

Beatstream

Current Version: 1.0.0
Last Release: March 21, 2012

How do I play Beatstream?

Beatstream makes a game out of your music. It will ask you to choose a song from your iTunes library, so the first step is to make sure you have great music in your library. Once you've picked a song, follow the instructions that appear on screen, or alternatively select HELP from the main menu for a more detailed explanation.

Why do some of my iTunes songs not work?

There are two possibilities here.

1. Do you use iTunes Match with your device? In that case, if you've never listened to that song on this device before, the song may not be downloaded from iCloud yet. As long as you have a network connection, you can go to iTunes and play the song, which will cause it to download to your device. Once it's done, Beatstream should have no problem with it.
2. Did you buy the song on iTunes before January 2009? Before this time, Apple protected all songs sold through the iTunes store from being used by other programs. Old songs that you purchased from iTunes before January 2009 still have this protection, so Apple doesn't allow Beatstream to use them. iTunes songs purchased after January 2009 will work, as will all songs obtained from other places at any time.

I picked a song, but all I get is the message "We have a problem. Your file may be corrupt..." Why?

We only show this message if we really can't figure out how to read your song file, so maybe that file is broken. This should be very rare, and it's likely that other songs in your library will work fine.

Global stats won't show up, or they insist that I am not logged in. How do I view them?

Global stats are integrated with Game Center, which is something Apple uses to keep track of your achievements in all your games. When you launch Beatstream, you may be prompted to log in to Game Center. If not, you can open the Game Center app on your device and log in (or create an account) from there.

Your device needs a network connection to load the global stats. If you're not connected to a wifi network and have no data plan, you won't be able to see global stats.

Do I need to use Game Center to play Beatstream?

No, you can ignore it. Game Center is only used to display global leaderboards and to submit your stats to the global leaderboards. If you don't want to use it, everything else in the game will still work the same.

What is warped mode?

Warped mode warps the speed of your music as you play! The more barriers you match, the faster the song will go, and the more you miss, the slower it will go. The rules of the game are the same as in Regular mode.

What is a streak?

A streak is the number of barriers in a row that you correctly match. Get longer streaks to unlock badges!

What is a power streak?

If you level up your arrow enough, it will reach Maximum Power. As long as you stay on Maximum Power, you earn both a normal streak and a power streak. At the end, power streaks are added back to your normal streak, so you effectively earn double as long as you stay on Maximum Power.

I'm tapping on all the barriers, but I keep losing. What gives?

The goal of Beatstream is not to tap on all the barriers. All you need to do is make sure that the color of the arrow matches the color of the barriers. For example, if there are three blue barriers in a row, the arrow can stay blue for all three of them, without you doing any more tapping.

What is that horrible sound when I mess up? Is that on purpose?

Yes! Beatstream distorts the song when you miss a barrier. Tap carefully!

What does "That song is protected by iTunes, so Beatstream can't play it" mean?

See the answer here.

Magic Guitar™

Current Version: 1.0.10
Last Release: January 8th, 2013

Free? C'mon, nothing is free, what's the catch?

Yes, Magic Guitar for iPhone and iPod touch is FREE! Download it today. You get X free songs, plus enough SHRED to download more songs as well. Look for Free songs added to the app every week. So Free it hurtz!

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Guitar can be purchased using Shred, Smule's virtual currency. Buy packs of Shred and redeem them for your favorite songs. It's that easy. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Shred here.

How do I create an account?

On the Main Menu tap on the Profile button, tap on Go Login! (found above the My Facebook Friends sign), tap on the Register button, enter your desired username, password, email address, then tap on the Register button and you're set.

I have a Smule ID account how do I Log in?

All you need to do is tap on the Profile button on the Main Menu, tap on the Go Login! button (found above the My Facebook Friends sign), enter your Username and Password and tap on Login.

How do I log in with facebook?

First you need to already have a facebook account. Enter in your facebook credentials, the app will ask you for a username. You can either enter in a new username or if you already have a Smule username click on "I have a Smule Account!" and enter in your Smule account info. Note: If you created a new username, you will have to check the email attached to your facebook account to finish activation.

What do the colored dots/lines mean when I'm playing a song?

The colored dots and lines are the notes you will be playing. The length of the dots/lines indicate the amount of time you hold them down. Thin dots would be a quick tap, long lines would be a held note. Yellow notes indicates chorded notes, you play them singly but they sound like chords. Double arrows are notes that you can bend. You can bend any note, by placing your finger in the space opposite of the falling notes, and sliding your finger up towards the note.

Hey, my songs and shred are gone! I only see the original free songs what's going on?!

There are two things that could be happening.

1. You switched users or reinstalled the app and need to log in again, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.
2. Or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

What is multitasking and how can it effect apps?

Multitasking allows you to switch between apps. Double-clicking the home button will open a tray showing all running applications. Switching to another running app is as simple as clicking on it.

How do I stop running apps in the background?

Double click the home button the multi task tray will open up at the bottom of the screen. Press and hold an icon until it shakes and has a little red minus. Tap the apps that you aren't using to close them.

Magic Guitar doesn't work right when I use three fingers to tap.

Try turning off Zoom you can do this by going to: Settings > Acccessibility > Zoom OFF

Magic Piano™

Current Version: 5.0.4
Last Release: May 6th, 2013

Why did you replace Smoola Packs with All Access Passes?

All Access Passes allow us to bring you more music, more affordably. Simple as that! Here's a little break down of how that works out.

With an All Access Pass you can:

• Play every song in Magic Piano as many times as you want - over 600, plus new songs added every week.
• Use any of the 18 instruments in Magic Piano as much as you want.

Together, all instruments and songs would cost over $450 if purchased with Smoola. Now, you can play them all for as little as $0.77 per week when you buy a Full Year Pass ($39.99 Full Year Pass / 52 weeks = $0.77 per week). Monthly and Weekly passes are available too!

NOTE: If you do not choose to get an All Access Pass, you can still spend any Smoola you bought in the past, and you can continue to earn Smoola by leveling up, watching videos and completing offers. However you can no longer purchase Smoola packs in the app.

How do I get access to the new free songs and instruments?

• You can earn XP for scoring high on songs. You get bonus XP the first time you get a new star on any song.
• Instead of 3 stars per song, there are three stars per song per difficulty. Collect all the stars for max XP.
• Achievements give bonus XP and Smoola. Tap the trophy icon on the songbook to see your achievements.
• Accumulate XP to level up and earn the songs and instruments that show as locked in the songbook. Any locked song/instrument can be unlocked early for Smoola if you don't want to wait!

I already had a level in the old version of Magic Piano. What happens when I update?

• Your Level stays the same. XP is set to 0 for that level. You can now level all the way to 100 instead of stopping at 26!
• You will keep your same achievements, with progress preserved. Some former level objectives are now achievements, e.g. "The Song That Never Ends."
• Top score for all songs is preserved, however it will be on the pre-song / difficulty selection screen instead of in the songbook.
• Your current star rating for songs is transferred to star rating for Hard difficulty in new version. So if you had two stars in Moonlight Sonata and updated, you would have 0 stars on easy, 0 stars on medium, and 2 stars on hard. This way your progress is saved, but you can still go back and earn XP by gaining stars on easy and medium.

I haven't updated to the new system yet. Why are there paid songs in the free section?

The songbook no has a section called "Free Songs" with all the songs you can unlock by leveling up in the new version. In the new version, you can pay smoola to unlock them early. Because everyone sees the same store, you will see a section called "free songs" with paid songs in it until you update. Update to the new version to unlock all those songs by leveling up!

How do subscriptions work in Magic Piano?

With new Unlimited Premium Subscriptions in Magic Piano, you pay one low weekly, monthly or annual price to access ALL of the songs and instruments in the app - that's over 500 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a premium subscriber!

Where do I find the subscription options in Magic Piano?

At the moment, subscriptions are only available on the purchase screen to a limited number of new users while we put the finishing touches on the experience. We're very excited to make unlimited premium subscriptions available to all users as soon as we can!

What if I want to upgrade my subscription?

You can manage your subscription at any time through iTunes and change your type of subscription. See this link for a step by step guide: http://support.apple.com/kb/ht4098

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098

You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play. You will still

When will my subscription renew?

• Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
• Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

Free? C'mon, nothing is free, what's the catch?

Yes, Magic Piano for iPhone and iPod touch is FREE! Download it today. You get 3 free songs, plus enough SMOOLA to download more songs as well. Look for Free songs added to the app every week. So Free it hurtz!

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Buy packs of Smoola and redeem them for your favorite songs. It's that easy. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here.

Can I use "Magic Piano" on my iPhone or iPod touch?

YES! Finally, Magic Piano is available for iPhone and iPod touch. 'Nuff said.

I'm singing as loud as I can, but I can't hear any effects on my voice. Is my "Magic Piano" broken?

No, your piano is working correctly. To use "Magic Piano", touch the surface of the device with your fingertips. Playing the spiral or circular keyboards will let you chose precisely the notes you wish to play. Playing in Free mode, wherever you touch on the screen generates a pleasing note. You can't miss!

How do I log in with facebook?

First you need to already have a facebook account. Enter in your facebook credentials, the app will ask you for a username. You can either enter in a new username or if you already have a Smule username click on "I have a Smule Account!" and enter in your Smule account info.

Note: If you created a new username, you will have to check the email attached to your facebook account to finish activation.

How do I change the size or range of my pianos?

When you are in piano mode (spiral or circular), touch two fingers vertically on the right side of the iPad screen. If you slide the two fingers simultaneously up and down, the register of the piano will slide up or down (the note range will become higher or lower). To add or remove keys to the pianos, widen or tighten the space between your two fingers. It's that easy!

What do the colored dots mean when using a songbook song?

Yellow dots indicate chords, so be prepared to use more than one finger when you see a yellow dot.

Why did you pick colors with such little contrast for songbook mode, what about us color-blind people?

We will fix that with a future update.

Songbook mode sounds out of tune, and writing says something is too far to one or other side, why?

There are two different modes that you can use to either concentrate on just playing the correct rhythm of the piece or to challenge yourself more by having to tap the screen in the right place - if you miss the note, it sounds out of tune. To choose the mode you are using, go to the Settings menu and turn perfect pitch on or off.

Hey, my songs and smoola are gone! I only see the original three free songs what's going on?!

There are two things that could be happening.

1. You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.
2. You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

What is multitasking and how can it effect apps?

Multitasking allows you to switch between apps. Double-clicking the home button will open a tray showing all running applications. Switching to another running app is as simple as clicking on it.

How do I stop running apps in the background?

Double click the home button the multi task tray will open up at the bottom of the screen. Press and hold an icon until it shakes and has a little red minus. Tap the apps that you aren't using to close them.

Magic Piano doesn't work right when I use three fingers to tap.

Try turning off Zoom you can do this by going to: Settings > Acccessibility > Zoom OFF

Is there a privacy policy?

You can find Smule's privacy policy here.

I bought smoola as a guest, then I registered, but the smoola I bought is missing.

We have fixed this issue. For users that are seeing this problem now, please restart the app and wait for the smoola to update. You should automatically see the correct amount now. If not, please log out and log back in which should then reset the amount correctly.

Magic Piano™ Android

Current Version: 1.1.9
Last Release: May 6th, 2013

How do subscriptions work in Magic Piano?

With new Unlimited Premium Subscriptions in Magic Piano, you pay one low monthly or annual price to access ALL of the songs and instruments in the app - that's over 500 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a premium subscriber!

Where do I find the subscription options in Magic Piano?

At the moment, subscriptions are only available on the purchase screen to a limited number of new users while we put the finishing touches on the experience. We're very excited to make unlimited premium subscriptions available to all users as soon as we can!

What if I want to upgrade my subscription?

You can manage your subscription at any time through Google Play and change your type of subscription. See this link for a step by step guide: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2476088

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through Google Play. See this link for a step by step guide: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2476088

You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play.

Free? C'mon, nothing is free, what's the catch?

Yes, Magic Piano for Android is FREE! Download it today. You get 3 free songs, plus enough SMOOLA to download more songs as well. Look for Free songs added to the app every week. So Free it hurts!

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Buy packs of Smoola and redeem them for your favorite songs. It's that easy. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here.

Will Magic Piano work on my Android device?

We have made every effort to support as many devices as possible, but with literally thousands of handsets out there it is impossible to test every one. Since the app is free, we encourage you to try it out and let us know if there are issues!

Why can't I install Magic Piano on my Galaxy S II (or other Android device)?

For some devices where we know there are issues, we have restricted installs for now. For example, the Samsung Galaxy S II has audio bugs in the phone itself that make the Magic Piano experience... well, not so magical. However, Android hardware and software are constantly improving so if we are able to support some of these devices in the future we absolutely will!

For more information about known issues with specific devices, please see this Google Spreadsheet.

Can I use Smoola that I purchased on the iOS App Store, Google Play or Amazon Appstore on any device?

We love that you have tried multiple versions of Magic Piano, but you are not currently able to share currency across platforms or apps. All versions of the app downloaded from the same source will share songs an smoola if you sign in to your account!

How do I log in with Facebook?

First you need to already have a facebook account and the Facebook App on your device. When you click Log In with Facebook, the Facebook app will open and ask you to grant Magic Piano permission to sign in using your account. Grant access, then you should be back to playing Piano in no time!

Hey, my songs and smoola are gone! I only see the original three free songs what's going on?!

There are two things that could be happening.

1. You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.
2. You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

Not all the notes respond when I play three- or four-finger chords.

Some touch screens are more sensitive than others. For many screens, spreading your fingers out slightly will improve detection of individual touches.

Why can't I use more than one or two fingers to play?

Again, the capabilities of touch screens differ from device to device. If we detect that your Android device cannot detect more than 1 or 2 touches at a time, we will limit the number of notes that are shown at once. The new Kindle Fire supports a maximum of two touches. Your Piano will still sound great though!

Some of the buttons look too big or too small on my device.

Because there are so many different sizes of Andorid screens, some assets may appear stretched or compressed on some phones. As we release updates, we will include fixes for many of these.

What are all these permissions you're asking for?

Android helpfully informs you of all the features of your phone that an app can access, however it's not always clear why. Read on for a description of exactly what Magic Piano does with each of these permissions.

• Your Location: coarse (network based) location
  • When you share songs, they appear on a globe and we use this to determine where to place them (Note: the Globe is not yet visible in the app, but when you share songs via email, facebook etc. they will still appear on the Globe!). Also, we pay attention to what countries (and in some cases, states) our users are coming from so we can make sure our app is optimized for the needs of our audience.
• Network Communication: full internet access
  • Required to sign in to your smule account and download new songs!
• Storage: modify/delete USB storage contents
  • Required so that when you download songs, we have somewhere to store them!
• Phone Calls: read phone state and identity
  • We use this to create a unique, non-personally identifiable ID for each device so we can properly reward free Smoola for completing actions like installing other apps.
• System Tools: prevent phone from sleeping, retrieve running applications
  • "Retrieve running applications" is used to see when you put Magic Piano in the background by hitting the home button, switching to a different app, etc. We do this to intelligently manage your connection to our server. We do not look at any of the other apps you are running!

Is there a privacy policy?

You can find Smule's privacy policy here.

MadPad

Current Version: 1.1.0
Last Release: October 11th, 2011

My video clips don't start recording when I want them to.

Recording nice and snappy video clips can be challenging. Here are some tips:

• A quiet room will be the best place to get good videos.
• If your clips are starting too late, adjust the SoundTrigger slider towards the left.
• Adjust the SoundTrigger slider towards the right if your clips are starting too soon.

My video clips are really choppy when I record them.

Recording in places with lots of light will give you the smoothest video. iPhone 3GS and iPod Touch 3G use older technology hardware and therefore have a tougher time keeping a good frame rate. MadPad version 1.0.1 and above have optimized this.

I recorded a performance video and it didn't make it to my video library.

You must hit "continue" for your video to make it to the library EVEN IF you don't intend to share to YouTube. The confusing wording in the save performance screen has been fixed for MadPad version 1.0.1 and above.

Some of my clips are too loud and others are too soft

You can change the volume of any clip while you're in the main screen. Just tap the icon that looks like different sized bars to see the volume settings.

My video performance isn't saving

We recently discovered that the iPhone 3GS and iPod 3G do not support saving this format of video to the photo library. You can still, however, share them to YouTube. Also, you need to hit "continue" in order for the video to be saved to your library.

My set uploads and/or downloads take forever!

Our server load varies a lot throughout the day. Your patience will be rewarded! Shorter video clips will result in shorter waiting time.

My set upload never finished!

Sometimes we encounter errors in the uploading process. This could be due to a number of things, such as moving in and out of wi-fi and 3G zones, and also spikes in server traffic. Please try again later and again thank you for your patience.

My set upload is incomplete!

If your upload actually finished but you find out it came up blank, please contact support. It is helpful if you provide the share URL that you got upon completing the upload. You can get that URL again by re-sharing the set.

My set download is incomplete!

Please delete the set you've downloaded from the browse menu and try the download again.

Glee™

Current Version: 3.2.3
Last Release: November 2nd, 2012

I hear static while I record on my iPod touch

To fix this, turn the wifi off in the iPods general settings prior to making a recording.

What happened to all the songs I've purchased?

If you're using the same Apple iTunes account that you used to purchase the songs before, you will not be charged. Proceed to purchase the track and confirm buy. Apple will detect that you have purchased the songs before and will not charge you to download the track for free. Make sure you are using the same iTunes account that you used to purchase the songs before.

Why are my songs not showing up in the general globe view, but they do show up in the my performances area of the globe?

Patience grasshopper, they will show up at some point. Don't forget to share your songs with your friends on Facebook or Twitter, the more Gleeks you get, the more likely your songs will show up on the globe.

I can't download any of the Tracks.

If you get an error while downloading your tracks, you need to find better network connectivity and then you should try downloading again. Note it will take more time to download over an Edge network than either 3G or certainly WiFi.

My 2G iPhone crashes when I launch Glee

To use Glee with your 2G iPhone, make sure a headset (earphones + microphone) is plugged in before you launch the application. Also, unplugging the headset at any time while you are using Glee causes instability and can lead to crackling sound and unresponsiveness in the application.

Can I use "Glee" on my iPhone or iPod Touch?

Yes! We are happy to announce that Glee is available for iPhone, iPad and iPod Touch 2G and 3G. For devices without built in microphones, you will need to purchase a compatible headset with a built-in microphone. Unfortunately, Glee does not run on the iPod Touch 1G devices.

When I tap my fingers on the screen, I don't hear anything.

Please see "Magic Piano" below.

I Am T-Pain™

Current Version: 2.0.4
Last Release: September 1st, 2012

What's the T-Pain Effect?

We've updated the product to use the exact same voice-modification technology that T-Pain used to record his new album in the studio. He calls it the new T-Pain Effect.

I hear static while I record on my iPod touch.

To fix this, turn the wifi off in the iPods general settings prior to making a recording.

I lost all purchased beats, how do I get them back without paying again?

So long as you are using the same iTunes account as when you originally purchased them, you can download them all again without being charged again.

Can't purchase a beat: error message "This is not a Test User account. Please create a new account in the Sandbox environment. [Environment: Sandbox]

NOTE: This sandbox error occurs on jailbroken devices and has to do with the jailbreak process, which alters the way apps are verified. There are a number of fixes so if the steps listed here do not work, try this a google search for the issue:

1. Uninstall the App in which you want to make the in-app purchase.
2. Open Cydia > Packages > uninstall AppSync 3.1 (or whatever AppSync version that you have installed)
3. Reboot your iPhone.
4. Re-install the App you deleted in step 1 (the App that you want to make in-app purchase)- this step may require deleting the app and downloading a new copy.
5. Log out of your iTunes account by going to Settings > Store > Sign out, then sign in again using the same method.
6. You should now be able to make in-app purchases (as long as you don’t have AppSync installed in Cydia)

Error message says that I must purchase app that this belongs to

Try logging out and back into your iTunes account on your device.

I can't purchase beats.

Check to make sure that the in-app purchasing restriction is not on, and make sure you have a strong consistent network connection.

Why are my songs not showing up in the general globe view, but they do show up in the my performances area of the globe?

Patience grasshopper, they will show up at some point.

Tracks recorded using songs from my iTunes Library can't be published or emailed.

While "I Am T-Pain" allows you to record yourself singing along with songs played from your iTunes Library, due to licensing and copyright issues, the application is not able to share those recordings over email or on the website.

Some tracks are no longer displayed in my "Beats" list of tracks.

Due to some licensing and publishing issues, the included tracks "Dreamgirl" and "Can't Believe It" have been temporarily disabled. We are working to resolve these issues and hope to be able to re-include these tracks as soon as possible.

After selecting "Choose from iTunes Library" in the "Beats" menu, the Library loads slowly.

Under some circumstances, the loading of the iTunes Library (your list of iTunes songs) can seem slow, especially if your iPhone/iPod has a large number of tracks loaded into iTunes. As with many iPhone apps, it can be helpful to reboot your phone after installing or upgrading "I Am T-Pain" or any new application.

"The T-Pain Effect" isn't changing my voice.

For a more pronounced T-Pain vocal effect, make sure the tuning is set to a Major or Minor scale, and not to the "Chromatic" scale. Additionally, if you are using the first generation iPhone, you will need to use your headphones with the integrated microphone. The first generation iPhones don't support full duplex audio and so this is the best work around. Note that while we recommend headphones with the integrated mic for the 3G and the 3Gs phones, it is not required for these models.

I can't download any of the Tracks.

If you get an error while downloading your tracks, you need to find better network connectivity and then you should try downloading again. Note it will take more time to download over an Edge network than either 3G or certainly WiFi.

"I'm Sprung" just plays silence; there's no music playing.

The first 20 seconds of "I'm Sprung" are an a'capella section, where you're singing by yourself. Don't worry, the background track kicks in when it should.

I'm not getting enough Love through the Facebook/MySpace widgets.

More practice may not be a bad idea. Or, find some new friends?

OCARINA

Current Version: 1.4.5
Last Release: December 13th, 2011

Explore the Zeldarian mode. Play together or in groups!

Ocarina sometimes acts sluggish under iPhone OS 3.0 .

Ocarina audio performance is greatly enhanced with the iPhone OS 3.1 upgrade and as such Smule encourages Ocarina users to upgrade their phone OS if they are experiencing audio issues.

Is Ocarina compatible with the iPhone 3.0 Beta version 5?

We've discovered an issue with iPhone 3.0 Beta 5 with audio playback in the globe view and are working on an update to Ocarina to address this.

My headphones aren't detected when I connect them to Ocarina.

This issue seems to be with the most recent Apple iPhone 2.2 firmware update. We suggest upgrading your iPhone OS with the latest Apple release.

The headphone audio on my first-generation iPhone is not great.

This issue seems to be resolved with the most recent Apple iPhone 2.2 firmware update. We suggest upgrading your iPhone OS with the latest Apple release.

My holes are sticking.

It is a known issue with the Touch interface that Ocarina holes sometimes stick. In some isolated cases, holes can stick when playing the Ocarina. We have found that this is due to a grounding issue with the iPhone hardware itself and have reported the issue to Apple.

The quick workaround is to either connect your iPhone USB cable to the phone, or to keep one finger touching the metallic strip on the edge of your iPhone. Both methods prevent the grounding issue from causing detection errors on the iPhone touch screen. For more discussion about this issue, please visit this post in our Ocarina Q&A Forums here, here and in this Video clip.

Another successfull workaround is to vary your fingering slightly to avoid aligning your touching of holes (as the iPhone screen scans for touches on its surface, if the touch points are directly aligned, it can cause issues recognizing 3 and 4 finger touches. We will introduce a special hole configuration in an upcoming release, as an option, to make it easier for users to avoid this problem.

Sometimes, my finger-touches seem to not register or release early.

We have tested and found some potential anomalies in the touch interface related to OS or Hardware issues with grounding in the device itself. It is possible to workaround some of these false/missed touches by touching the silver edge around the screen with your skin, or by having the usb cable connected.

More specifically, code in our 1.0.2 release fixed two multi-touch bugs:

1. If the user manage to press two touches in one quadrant and then releases one, the hole will be released.
2. If the user presses to the left or the right of the radio button and then slides up, this touch will never get processed.

When I start the app, I get an error message that says "Unable to initialize audio"

Users of beta releases of iPhone OS 2.1 may experience audio initialization issues. Upgrading to the official release version of iPhone OS 2.2 may be required to alleviate these issues. (Forum Posting) We suggest upgrading your iPhone OS with the latest Apple release.

Sound quality on my first generation phone is not great and seems sometimes to be distorted.

Yes, we agree. The 3G hardware is much better for audio than the original iPhone. Audio sometimes distorted on first generation phones. We are working with Apple to address this. Our pending 1.0.2 release provides some improvements, as will Apple's next 2.2 firmware update.

Can I use an external microphone with Ocarina?

Yes you can. You can use many kinds of external microphones with Ocarina such as the kind of products you'll find here. Just make sure that the microphone has the correct adaptor for your device and you should be good to go. Rock on!

My globe view is blank

This will happen if you have no access to a network, either on your cellular network or WIFI. The globe view is real-time: we are pulling data off of our servers every time you access this. If we can't get to the data (with a network), then we will not play anything.

What do the heart and the other icon mean in the globe view?

The heart means you like a song. The skip button means you do not, but also will skip whatever is being played. The Smule Sonic Network will feature songs that are liked. And yes, we're busy developing enhancements so that your preferences can carry more weight for your own view.

Can I 'remember' a song I like on the globe view? Could I get a score?

Yes, we're working on this too.

Why can't I record my songs?

We're working on it! Stay tuned.

Can I 'remember' a song I like on the globe view? Could I get a score?

Yes, we're working on this too.

Duets? I'd like to play with others, either songs from the globe or just with friends.

Well, as our Stairway video demonstrated, quintets and duets, etc., are certainly possible. We're thinking about other ways to play together. Feel free to send us your own thoughts here, or participate in the ocarina.smule.com forum.

Leaf Trombone: World Stage™

Current Version: 1.5.3
Last Release: March 14, 2011
Status: DISCONTINUED

Why does Leaf Trombone have limited functionality?

Previously downloaded songs can still be played, however the World Stage functionality no longer works as Smule is making our systems more efficient to allow for the creation of new apps. Unfortunately, our older apps could not come along as we migrated our systems.

Leaf Trombone: World Stage sometimes acts sluggish under iPhone OS 3.0 .

Leaf Trombone audio performance is greatly enhanced with the iPhone OS 3.1 upgrade and as such Smule encourages Leaf Trombone users to upgrade their phone OS if they are experiencing audio issues.

Is Leaf Trombone: World Stage compatible with the iPhone 3.0 Beta version 5?

We've discovered an issue with iPhone 3.0 Beta 5 with menu navigation and are working on an update to Leaf Trombone: World Stage to address this.

SONIC LIGHTER™

Current Version: 1.3.2
Last Release: September 30, 2010
Status: DISCONTINUED

Why does Sonic Lighter have limited capability?

The Sonic Lighter globe no longer works, as Smule is making our systems more efficient to allow for the creation of new apps. Unfortunately, our older apps could not come along as we migrated our systems. Lighting and blowing out the flame still function properly.

How to light one Sonic Lighter™ with the flame of a second lighter. How to ignite and blow out the Sonic Lighter™ flame.

I am having problems changing my flame affiliation.

After upgrading to the latest version of Sonic Lighter it is recommended that you reboot your phone to eradicate any lingering issues.

What is the antenna icon in the lower left hand corner?

Tapping the antenna icon will bring up the menu bar.

What do the icons in the menu bar mean?

The menu bar has four icons. Here are the descriptions of the four icons from left to right.

• Flame Icon: Tapping this icon will take you to the flame view.
• Globe Icon: Tapping this icon will take you to the globe view. In the globe view you can see where other people are lighting up around the world. The drop down menu at the top of the globe view will allow you to see different populations/affiliations of lighter users. The “Default Lighter” view will show you all of the people who have lit up around the world in the past 24 hours. The “Super Bowl 09” view will show you the results of the Sonic Lighter Super Bowl Pole. The “US Election 08” view will show you the results of the Sonic Lighter Election 08 Pole. The “My Network” view will show you where your light has gone around the world.
• Settings Icon: Tapping this icon will bring up a semi transparent settings page in front of the currently active view. On the settings page you can change your lighter affiliation by tapping the drop down menu at the top of the page. In the 1.3 update you have four choices for affiliation, “Default Lighter”, “Super Bowl 09”, “US Elections 2008”, and “My Network”. If you choose the Super Bowl or Elections affiliation you will then be able to choose between different flame colors, which represent your particular affiliation choice.
• Info Icon: Tapping this icon will bring up a semi transparent info page in front of the currently active view. On this page you will be able to see how long your lighter has burned for in Jules, how many lights you have received, give you information about the app, and allow you to report issues with the app.

What do the different colors mean in the “My Network” globe view?

There are three different colors in the “My Network” globe view.

• Orange: Shows where your lighter has been lit.
• Yellow: Shows where people are lighting up that you have lit.
• Blue: Shows where people are lighting up that have been lit by people you have lit.

Why isn't the globe view populating?

Make sure you are connected to a reliable network. The globe view will take longer to load if your connection is slow.

The drop down menu in the globe view isn't responding when I tap it.

Please be patient. If the activity indicator (spinning wheel symbol) to the left of the drop down box is spinning, then the data is loading and you cannot choose a different population/affiliation view.

I can't figure out how to change which pole / affiliation is displayed in the globe view.

If you tap the top of the screen, a drop down menu should appear

How do I change my flame's color / affiliation?

To change your flame's color, tap the antenna icon in the lower left hand corner of the screen to bring up the menu bar. hen choose the settings icon (third from the left). Now you can change your flame's color by tapping the drop down box at the top of the settings page, choosing your preferred affiliation, and then choosing one of the available flame colors/affiliations.

When I am in a loud environment, such as at a concert, my flame blows out from the noise. Is there any way to prevent this from happening?

Yes. Go to the settings page (tap the antenna icon to bring up the menu bar and then tap the settings icon, which is the third from the left) and slide the “Wind Input” slider to the off position (slide to the left). This will turn off the microphone input.

How do I receive a light from another Sonic Lighter?

iPod Touch users require an external microphone for this feature to work. If you have a first gen iPod Touch this feature is not available.

Make sure the Sonic Lighter is running on your phone/iPod and your friend's phone/iPod. Make sure your volume is on a reasonably high setting. And make sure that you don't have a head-set plugged into either phone (for iPhones only). Press and hold the valve (next to flints). Point your microphone (base of the phone or external mic on the Touch) to the receiver (the speaker embedded in the touch-pad) of your friend's phone/iPod.

How do I ignite my flame?

A downward motion of your finger against the flints should produce light.

What is a Sonic Modem™?

A Sonic Modem is a simply a modem, and in this case, a modem built into the Sonic Lighter. The modem embeds data (e.g. instructions) in sound. The Sonic Lighter uses a Sonic Modem to communicate the ignite instruction to adjacent phones. As sound dissipates with distance, the modem will only work in close proximity to another phone -- you know, like heat. The Sonic Modem communicates between iPhones by embedding instructions in a sound. Like it's forefather – the traditional modem – the Sonic Modem sends information from one device to another. In the case of the Sonic Lighter a sound emitted on one phone ignites the lighter of the phone that hears this sound (needless to say, the receiver needs to be pretty close to the sender). Imagine the possibilities!

I can't blow out my flame.

iPod Touch users require an external microphone for this feature to work. If you have a first gen iPod Touch this feature is not available.

First, try blowing harder. Or, it's possible you are not aiming your air at the microphone. The microphone is located at the base of the phone, just to the right of where you insert the USB cable to connect to your computer. It's also possible that you are simply not getting enough exercise – think about taking a walk every other morning or evening.

How do I get back to the lighter if I'm looking at the flames around the world?

Tap the antenna icon in the lower left corner of the globe and then tap the flame icon from the popup menu bar.

How do I get the East Coast to take Pac-10 basketball more seriously? It seems that there is an inherent bias against the West-Coast.

Win more games, especially around late March. It's that simple.

When I start the Sonic Lighter immediately after quitting, sometimes the application will not run. The next launch works fine, but I'm prompted for debug information.

This issue is resolved in the 1.1 update.

When I start the Sonic Lighter I hear an audio stutter.

This issue is resolved in the 1.1 update.

When I receive a call with the Sonic Lighter running I lose audio.

This issue is resolved in the 1.1 update.

When I enter the globe view, my world is centered off Africa and I don't see my position.

The Sonic Lighter was not able to get a GPS fix prior to launching the globe view and so centers your globe at GPS coordinates (0,0) -- just off the coast of Africa. Try waiting a moment longer before launching the globe view.

What information about me is being sent to the smule server?

Smule will send the following information to the smule server: your phone unique identifier, Joules burned, your lighter affiliation, whether you have received a light from the mule, and whenever your phone ignites or is ignited by another phone. If you decline GPS when prompted, then no GPS data will be sent; otherwise, GPS coordinates will be uploaded for each ignition event. If you log a support request, and you agree to include debug information, then a debug log will be sent with the email message -- just scroll down this message and you'll see everything in the debug log.

If you are not able to satisfactorily resolve your issue, please log a support request from the Sonic Lighter. Select the info screen and then select the Support request button. This support request will include information to help us diagnose and address your problem. Alternatively, and in the event you can't launch the Sonic Lighter, please log a support request from our support request page.

Magic Fiddle™

Current Version: 1.0.2
Last Release: January 14, 2011
Status: DISCONTINUED

Why does Magic Fiddle have limited functionality?

Some Magic Fiddle features no longer work, as Smule is making our systems more efficient to allow for the creation of new apps. Unfortunately, our older apps could not come along as we migrated our systems. Previously downloaded songs can still be played, however the Magic Fiddle store, storybook and globe no longer function.

Why can't I log in?

Some users have been seeing an error message when they try to log in saying "Unable to contact Smule". This error message should actually have said "The Username you have chosen is already taken". If you have this problem, please choose a new handle and try again.

Why am I so darned good at Magic Fiddle?

You can thank the special Smulean blend of herbs and spices for that one. Magic Fiddle makes it super easy to rock your fiddle, playing anything from Beethoven to Video Game Music to your favorite pop hits.

Magic Piano™ HD

Current Version: 1.1.1
Last Release: December 19, 2010
Status: DISCONTINUED

Why does Magic Piano HD have limited functionality?

Previously downloaded songs can still be played, however some Magic Piano HD features no longer work as Smule is making our systems more efficient to allow for the creation of new apps. Unfortunately, our older apps could not come along as we migrated our systems. The Magic Piano HD globe, store, and duet function no longer work. Please consider downloading the new free Magic Piano app, with complete Retina support, which has an extensive list of songs and is available on both iPad and iPhone.

When I tap the screen, why do my notes all sound out-of-tune?

"Magic Piano" lets you play classic piano pieces by just tapping the screen of your iPad. There are two different modes that you can use to either concentrate on just playing the correct rhythm of the piece or to challenge yourself more by having to tap the screen in the right place - if you miss the note, it sounds out of tune. To choose the mode you are using, go to the Settings menu and select "Game Mode" or "No Fail Mode".

How do I change the size or range of my pianos?

When you are in piano mode (spiral or circular), touch two fingers vertically on the right side of the iPad screen. If you slide the two fingers simultaneously up and down, the register of the piano will slide up or down (the note range will become higher or lower). To add or remove keys to the pianos, widen or tighten the space between your two fingers. It's that easy!

What's up with that crazy Cat video I keep hearing about?

Smule's crack marketing team would like to take credit for creating such a successful marketing video. Sadly, they cannot.

I don't know anything about music. Can I still use "Magic Piano"?

Of course! "Magic Piano" was designed to enable everyone to enjoy making music and to let everyone share their music with the world. In each mode, you can just tap the screen to play the piano. Either follow the notes as they drop down the screen, or make up your own patterns around the circular or spiral pianos.

Can I use "Magic Piano" on my iPhone or iPod Touch?

At this time, "Magic Piano" is available exclusively for the Apple iPad.

I'm singing as loud as I can, but I can't hear any effects on my voice. Is my "Magic Piano" broken?

No, your piano is working correctly. To use "Magic Piano", touch the surface of the iPad with your fingertips. Playing the spiral or circular keyboards will let you chose precisely the notes you wish to play. Playing in Free mode, wherever you touch on the screen generates a pleasing note. You can't miss!

SONIC VOX™

Current Version: 1.1.1
Last Release: October 23, 2008
Status: DISCONTINUED

Tutorial: Modulate your voice with Sonic Vox.

Sonic Vox is optimized for the latest Apple 2.2 firmware upgrade. For best results, we highly suggest upgrading your iPhone OS with Apple's 2.2 release.

How do I use this product?

Here are a few ways to use Sonic Vox:

• Just talk into your phone, holding your phone to your ear as you would when using it as a phone.
• Sonic Vox is better with headphones.
• Sonic Vox is best if you plug your phone into external speakers and use the phone as you would a microphone.

Our tutorial video, for example, has the phone plugged directly into a video camera (speaker-out to mic-in) -- this is quite effective.

Note that Sonic Vox cannot change your voice on existing iPhone calls.

You can, however, integrate Sonic Vox with Skype:

• Connect your iPhone (speaker-out) to your MacBook (mic-in).
• Switch the System Preference to Line-In.
• Launch Sonic Vox.
• Launch Skype.
• Make that call.

Use your touch pad to dynamically adjust your voice. Swipe left makes your voice more dark, and swiping right makes your voice more silly. Swiping up will add echo. Swiping down removes the echo.

Can I use an external microphone with Sonic Vox?

Yes you can. You can use many kinds of external microphones with Sonic Vox such as the kind of products you'll find here. Just make sure that the microphone has the correct adaptor for your device and you should be good to go. Rock on!

How do I sound creepy?

Swipe left while talking into the microphone.

How do I sound silly?

Swipe right while talking into the microphone.

How do I make calls on my phone using this voice?

At this point you cannot do that. Apple has not allowed any applications to interfere with the use of the actual phone.

How do I make Skype calls using this voice?

You will need a computer running Skype. On a MacBook, plug your iPhone speaker-out (with a simply stereo cable) to your MacBook line-in. Update your system preference/audio to use the line-in instead of the built-in mic. Launch Skype.

What is coming next?

As you can imagine, we are busy working on several different 'characters' for our first Vox update. Stay tuned.

SONIC BOOM™

Current Version: 1.1.1
Last Release: October 22, 2008
Status: DISCONTINUED

Tutorial: Light Sonic Boom with your finger.

How do I see the globe?

Simply touch the Smule icon on the lower left corner and then select the globe icon.

Are these explosions around the globe real?

Well, yes, they are real virtual explosions. Every time someone blows up a firecracker, an event is registered on the Smule servers, including location (GPS) and TNT values. The globe view will query this server in real-time and play back the 100 most recent explosions around the world, pin-pointing their location and approximating their TNT values, of course taking into consideration the proximity of your view and location relative to the explosions.

Can't Ignite with Lighter.

If you are an iPod Touch user, you need a microphone to enable ignition from an iPhone. Any type of microphone attachment should work. Direct the sound from the iPhone towards your microphone on the Touch. Make sure the volume is set at a reasonably high level on the iPhone -- especially if you are in a noisy setting.

World View always shows African coast.

If you wait a moment before launching the globe, Sonic Boom will have more time to load your GPS coordinates. Notice that once we have them, we'll show a blue circle as a beacon to indicate your location on the globe.

World View is empty -- there are no explosions.

You require access to a network to see the world explosions. On an iPod, this means you must be on a wi-fi network. On an iPhone, this means you need a network signal of some sort. Otherwise, we can't download the data of the latest explosions around the world.

How do I graft a picture?

Simply tap the Smule icon in the lower left corner, then select the camera icon, and then select a photo. We strongly encourage you to use care and taste when using this feature, particularly with younger children.