This page contains Support information including FAQ (frequently asked questions) as well as answers to known software issues. If you are not able to satisfactorily resolve your issue, please log a support request on your iPhone or iPod Touch from the software itself. Select the info screen and then select the Support request button. This support request will include information to help us diagnose and address your problem. Alternatively, and in the event you can't launch your software, please log a support request from our support request page.
Leaf Trombone: World Stage™
Current Version: 1.0.2
Last Release: April 15, 2009
ZEPHYR™
Current Version: 1.2
Last Release: January 20, 2009
- Draw your first screen
- At the end of your first screen, use a 2 finger gesture to erase the screen (pull the fingers apart).
- Draw your next screen(s) clearing the screen in this way for each subsequent screen.
- When your masterpiece is complete, press the send button and all screens will be sent together as one animation.
- If you want to start an entirely new message, shake your iPhone and anything you have drawn thus far will disappear.
- Use a two finger gesture to erase just parts of your message so you can redraw them.
The four icons in the menu bar from the top down:
- info button
- Shows how many times your messages have been received.
- Contains the report issue button. - settings button
- Allows you to create tour Zephyr name
- Allows you to pick a brush to use (snow, hearts, clover, or stars)
- Has an option to view the original message prior to replying and show background lines, making drawing intricate designs easier. - World view button
- Shows you messages from Zephyr users around the world. - Composition button
- Takes you back to composition mode to create messages you can send around the world.
- Heart button
- Allows you to give love to a message, making it pop-up more often. - Next message button
- Skips the current message and sends you a new one. - Reply button
- Lets you create a response message to another user's Zephyr-gram. When in response mode you have the same capabilities as in regular composition mode, except now when you hit send the message will be tagged as a reply and shown after the original message in the globe view. - Filter button
- Allows you to pick between standard "World view", "Top messages" view, "My Loved" messages view, and "My Messages". - Report Abuse button
- Lets you flag inappropriate content so that it won’t be passed on.
OCARINA™
Current Version: 1.3
Last Release: March 21, 2009

The quick workaround is to either connect your iPhone USB cable to the phone, or to keep one finger touching the metallic strip on the edge of your iPhone. Both methods prevent the grounding issue from causing detection errors on the iPhone touch screen. For more discussion about this issue, please visit this post in our Ocarina Q&A Forums here, here and in this Video clip.
Another successfull workaround is to vary your fingering slightly to avoid aligning your touching of holes (as the iPhone screen scans for touches on its surface, if the touch points are directly aligned, it can cause issues recognizing 3 and 4 finger touches. We will introduce a special hole configuration in an upcoming release, as an option, to make it easier for users to avoid this problem.We have tested and found some potential anomalies in the touch interface related to OS or Hardware issues with grounding in the device itself. It is possible to workaround some of these false/missed touches by touching the silver edge around the screen with your skin, or by having the usb cable connected.
More specifically, code in our 1.0.2 release fixed two multi-touch bugs:
- If the user manage to press two touches in one quadrant and then releases one, the hole will be released.
- If the user presses to the left or the right of the radio button and then slides up, this touch will never get processed.
SONIC VOX™
Current Version: 1.1
Last Release: October 23, 2008

For best results, we highly suggest upgrading youriPhone OS with Apple's 2.2 release.
Here are a few ways to use Sonic Vox:
• Just talk into your phone, holding your phone to your ear as you would when using it as a phone.
• Sonic Vox is better with headphones.
• Sonic Vox is best if you plug your phone into external speakers and use the phone as you would a microphone.
Our tutorial video, for example, has the phone plugged directly into a video camera (speaker-out to mic-in) -- this is quite effective.
Note that Sonic Vox cannot change your voice on existing iPhone calls.
You can, however, integrate Sonic Vox with Skype:
• Connect your iPhone (speaker-out) to your MacBook (mic-in).
• Switch the System Preference to Line-In.
• Launch Sonic Vox.
• Launch Skype.
• Make that call.
Use your touch pad to dynamically adjust your voice. Swipe left makes your voice more dark, and swiping right makes your voice more silly. Swiping up will add echo. Swiping down removes the echo.
SONIC BOOM™
Current Version: 1.1
Last Release: October 22, 2008

SONIC LIGHTER™
Current Version: 1.3
Last Release: January 22, 2009

- Flame Icon: Tapping this icon will take you to the flame view.
- Globe Icon: Tapping this icon will take you to the globe view. In the globe view you can see where other people are lighting up around the world. The drop down menu at the top of the globe view will allow you to see different populations/affiliations of lighter users. The “Default Lighter” view will show you all of the people who have lit up around the world in the past 24 hours. The “Super Bowl 09” view will show you the results of the Sonic Lighter Super Bowl Pole. The “US Election 08” view will show you the results of the Sonic Lighter Election 08 Pole. The “My Network” view will show you where your light has gone around the world.
- Settings Icon: Tapping this icon will bring up a semi transparent settings page in front of the currently active view. On the settings page you can change your lighter affiliation by tapping the drop down menu at the top of the page. In the 1.3 update you have four choices for affiliation, “Default Lighter”, “Super Bowl 09”, “US Elections 2008”, and “My Network”. If you choose the Super Bowl or Elections affiliation you will then be able to choose between different flame colors, which represent your particular affiliation choice.
- Info Icon: Tapping this icon will bring up a semi transparent info page in front of the currently active view. On this page you will be able to see how long your lighter has burned for in Jules, how many lights you have received, give you information about the app, and allow you to report issues with the app.
- Orange: Shows where your lighter has been lit.
- Yellow: Shows where people are lighting up that you have lit.
- Blue: Shows where people are lighting up that have been lit by people you have lit.
