This page contains Support information including FAQ (frequently asked questions) as well as answers to known software issues. If you are not able to satisfactorily resolve your issue, please log a support request on your iPhone or iPod Touch from the software itself. Select the info screen and then select the Support request button. This support request will include information to help us diagnose and address your problem. Alternatively, and in the event you can't launch your software, please log a support request from our support request page.
OCARINA
Current Version: 1.2
Last Release: December 16, 2008

The quick workaround is to either connect your iPhone USB cable to the phone, or to keep one finger touching the metallic strip on the edge of your iPhone. Both methods prevent the grounding issue from causing detection errors on the iPhone touch screen. For more discussion about this issue, please visit this post in our Ocarina Q&A Forums here, here and in this Video clip.
Another successfull workaround is to vary your fingering slightly to avoid aligning your touching of holes (as the iPhone screen scans for touches on its surface, if the touch points are directly aligned, it can cause issues recognizing 3 and 4 finger touches. We will introduce a special hole configuration in an upcoming release, as an option, to make it easier for users to avoid this problem.We have tested and found some potential anomalies in the touch interface related to OS or Hardware issues with grounding in the device itself. It is possible to workaround some of these false/missed touches by touching the silver edge around the screen with your skin, or by having the usb cable connected.
More specifically, code in our 1.0.2 release fixed two multi-touch bugs:
- If the user manage to press two touches in one quadrant and then releases one, the hole will be released.
- If the user presses to the left or the right of the radio button and then slides up, this touch will never get processed.
SONIC VOX
Current Version: 1.1
Last Release: October 23, 2008

For best results, we highly suggest upgrading youriPhone OS with Apple's 2.2 release.
Here are a few ways to use Sonic Vox:
• Just talk into your phone, holding your phone to your ear as you would when using it as a phone.
• Sonic Vox is better with headphones.
• Sonic Vox is best if you plug your phone into external speakers and use the phone as you would a microphone.
Our tutorial video, for example, has the phone plugged directly into a video camera (speaker-out to mic-in) -- this is quite effective.
Note that Sonic Vox cannot change your voice on existing iPhone calls.
You can, however, integrate Sonic Vox with Skype:
• Connect your iPhone (speaker-out) to your MacBook (mic-in).
• Switch the System Preference to Line-In.
• Launch Sonic Vox.
• Launch Skype.
• Make that call.
Use your touch pad to dynamically adjust your voice. Swipe left makes your voice more dark, and swiping right makes your voice more silly. Swiping up will add echo. Swiping down removes the echo.
SONIC BOOM
Current Version: 1.1
Last Release: October 22, 2008

SONIC LIGHTER
Current Version: 1.2.1
Last Release: October 27, 2008

