Smule

AutoRap Support

iOS

FAQ

What are Plays?

  • “Plays” allow you to try different songs in AutoRap.
  • Each time you AutoRap, 1 Play gets deducted from your balance.
  • You can earn Plays for free by completing offers, or you can subscribe to an All Access Pass and receive unlimited plays!

How do subscriptions work in AutoRap?

With the All Access Pass in AutoRap, you pay one low weekly, monthly or annual price to gain unlimited plays for the duration of your subscription.

I Thought This App Was Free??

We give you one song - “Turkey Burgers” - that is ALWAYS FREE! So you can AutoRap anytime without using Plays at all.

Why Does AutoRap Use Plays?

Plays let you explore LOTS of different songs. That way, with the same amount of money you would normally pay for 1 song, you can try lots of DIFFERENT songs.

Can I Buy Songs?

In AutoRap, you do not need to “buy” a song. You already have access to all songs through Plays. You simply use 1 Play each time you create a new AutoRap, or Re-AutoRap, or you can subscribe for Unlimited Plays. With Plays, you never get stuck with any one song, so you get more for your money!

What If I Don’t Want to Spend Money?

You can earn Plays for free by tapping “Unlock All Songs” at the bottom, and then tapping the gray “Earn Free Plays” button

I completed an offer but did not get my Plays. Help!

Offers are managed by Tapjoy, and sometimes they take a few moments to arrive. But don’t worry, the rewards are coming! Try closing out of the app and re-opening if you don’t see your rewards come after a few moments. Please contact Tapjoy support, and they will help you retrieve your offers. You can contact them here.

Why does it keep saying "Recording too short" even when I record really long songs?

Something probably went wrong with your audio stream during launch. Just close the app and re-launch it, and the error should go away. In order to fully close the app, you must go to your Home screen, and then double-click the Home button again. This will show AutoRap (and your other open apps) at the bottom. Hold down AutoRap until it starts shaking and shows the red dash. Press the red dash to close the app.

I’m unable to invite anyone to join a Rap Battle. Help!

First, you need to grant AutoRap access to your contacts list, as all new battles are started via text message! If you denied access to your contacts, try to start a battle, and follow the instructions to re-enable contacts in your settings.

If you don’t HAVE any contacts, you can’t start a rap battle. So go make a contact, and battle them! :)

I sent a Rap Battle invite to one of my friends, and they’re unable to join.

Currently rap battles are only available on iOS, so if your friend has an Android phone they won’t be able to join your battle. Fortunately, Rap Battles are coming soon to Google Play. So tell your friend to stay tuned!

If your friend is on an iOS device and wasn’t able to join the battle, first make sure they’ve downloaded AutoRap from the App Store, AND updated to the latest version of AutoRap. Once they’ve done that, have them click the link in your battle invite text message again, and choose the “Open in App” option to join the Battle!

What if I want to upgrade my All Access Pass?

You can manage your subscription at any time through iTunes and change your type of subscription. See this link for a step by step guide.

When will my subscription renew?

Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.

Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Your account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098. You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period.

How do I remove my song from the Top Rappers screen? I only wanted to share my songs with my friends.

Go to your profile in the app, find the song you would like to have remove from Top Rappers, use a “swipe to the left” gesture on this song’s title to reveal the “Delete” button. Tap the “Delete” button once and then choose “Make Private”. This will set your song to private so only you and the people you share it with can listen to it. The song will also be removed from the Top Rappers screen.

Why does it keep chopping up my words in weird places?

AutoRap uses speech detection technology to figure out how best to segment and repeat phrases that you speak, to mimic the structure of a real rap song. It has been designed to work on all languages, so it can sometimes make decisions that seem silly. If you don't like the way it's segmented your speech, AutoRap it again!

It's not working on my iPod Touch. Help!

AutoRap works with 3rd generation and later iPod Touch models. If you're having trouble on one of these devices, please email us at the address listed at the bottom of this page.

Why is there no sound?

This probably means that the audio engine didn't initialize properly. Click your device's "home" button and relaunch AutoRap.

Why is my voice so soft in the recording?

While recording, make sure you are talking / rapping directly into the mic. If you hold the device too far away from your mouth, or talk very softly, your voice may sound too low in the recording.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through iTunes. See this link for a step by step guide.

You will be unsubscribed after your current subscription period has expired. You'll continue to be able to access your music during the current active subscription period even after you've unsubscribed. Once your subscription expires, you will lose your unlimited access.

Can I block someone from contacting me?

You have the option of requesting to block a user from the user's profile on Smule.com. Once blocked, the user will not be able to comment, join, or love any of your performances. To block another user, go to their profile on smule.com (you can search for their @user handle on the site or go directly to http://www.smule.com/user. In their profile you will see a "..." option just below the Follow button. Tap "..." and you will be given the option to block the user.

Can I unblock someone?

Yes. On their Smule.com profile, if you have already blocked a user, when you click the "..." menu you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above you can block another user via their profile on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassing or offensive behavior you can also report the user to us. After finding the user's profile on Smule.com, click the "..." menu under the follow button, then select the Report User option. An email template will be created which you can send to our support team notifying us of the user.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of iOS devices.

I made a new Smule account. Can I still use my All Access Pass?

  • If you need to create a new Smule account for any reason, you can use the Restore button on the purchase page to associate your All Access Pass with your new account.
  • You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added using the Restore button.
  • In the unlikely case that you are unable to restore your All Access Pass via the App Store, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.
Android

FAQ

I completed an offer but did not get my Plays. Help!

Offers are managed by Tapjoy. Please contact Tapjoy support, and they will help you retrieve your offers. You can contact them here.

Why does it keep saying "Recording too short" even when I record really long songs?

Something probably went wrong with your audio stream during launch. Just close the app and re-launch it, and the error should go away.

Why does it keep chopping up my words in weird places?

AutoRap uses speech detection technology to figure out how best to segment and repeat phrases that you speak, to mimic the structure of a real rap song. It has been designed to work on all languages, so it can sometimes make decisions that seem silly. If you don't like the way it's segmented your speech, just select "Change Beat" and re-AutoRap it, and it'll try again!

Why is there no sound?

This probably means that the audio engine did not initialize properly. Try closing and re-launching the app.

Why is my voice so soft in the recording?

While recording, make sure you are talking / rapping directly into the mic. If you hold the device too far away from your mouth, or talk very softly, your voice may sound too low in the recording.

What if my question is not listed here?

Email us! We are happy to help. You can Contact Us Here.

How do subscriptions work in AutoRap?

With the All Access Pass in AutoRap, you pay one low weekly, monthly or annual price to gain unlimited plays for the duration of your subscription.

What if I want to upgrade my subscription?

You can manage your subscription at any time through Google Play and change your type of subscription. See this link for a step by step guide.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through Google Play. See this link for a step by step guide.

You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber.

What are all these permissions you're asking for?

Android helpfully informs you of all the features of your phone that an app can access, however it's not always clear why. Read on for a description of exactly what AutoRap does with each of these permissions.

  • In-app Purchases
    • You have the option to purchase a subscription within the app. You do not have to make any in-app purchases to use the app.
  • Identity
    • This allows you to sign in with your Google+ account if you have one.
  • Location
    • When you share songs, they appear on a globe and we use this to determine where to place them. Your exact location will never be revealed. Also, we pay attention to what countries (and in some cases, states) our users are coming from so we can make sure our app is optimized for the needs of our audience.
  • Photos/Media/Files
    • You can choose a photo from your Library to upload to your profile or save as your album art.
  • Microphone
    • This is a vocal app which means you will be using your microphone to sing or rap with the app.
  • Wi-Fi Connection Information
    • Checks to see if your device can connect to a Wi-Fi network. This is needed to sign in to your Smule account and download new songs!
  • Device ID & Call Information
    • We use this to create a unique, non-personally identifiable ID for each device which helps us to administer, troubleshoot and improve the app services.

Can I block someone from contacting me?

You have the option of requesting to block a user from the user's profile on Smule.com. Once blocked, the user will not be able to comment, join, or love any of your performances. To block another user, go to their profile on smule.com (you can search for their @user handle on the site or go directly to http://www.smule.com/user. In their profile you will see a "..." option just below the Follow button. Tap "..." and you will be given the option to block the user.

Can I unblock someone?

Yes. On their Smule.com profile, if you have already blocked a user, when you click the "..." menu you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above you can block another user via their profile on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassing or offensive behavior you can also report the user to us. After finding the user's profile on Smule.com, click the "..." menu under the follow button, then select the Report User option. An email template will be created which you can send to our support team notifying us of the user.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of Android devices.

I made a new Smule account. Can I still use my All Access Pass?

  • If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.
  • You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added.
  • In the unlikely case that you are unable to restore your All Access Pass via Google Play, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

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