Smule

Guitar Support

FAQ

VIP

How do I become a VIP?

Get an All Access Pass in Guitar.

How does the All Access Pass work in Guitar! by Smule?

With a VIP All Access Pass, you pay one low weekly, monthly or annual price to access ALL of the songs and guitars in the app. There are over 200 songs in the app, with more added every week!

To become a VIP, go to the songbook screen and tap on the coin indicator next to the image of the guitar. Choose the subscription option that is best for you. Play the songs as many times as you like and enjoy the perks of being a VIP subscriber!

How do I change my All Access Pass?

You can manage your subscription at any time and change your type of subscription. For iTunes, please see this link for a step-by-step guide.

When will my subscription renew?

Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. The account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Your account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098. You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period.

How do I unsubscribe?

To unsubscribe, you can turn off the auto-renewing subscription. For iTunes, please see this link for a step-by-step guide. You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using coins, and any songs you purchased with coins before subscribing will remain available to play.

I reinstalled Guitar and now my VIP status is gone! How do I restore it?

There are two ways to ensure that you can continue to use your All Access Pass when reinstalling or installing on multiple devices:

  1. Create a Smule account by following the prompts within the app, and sign into the same account in all the Smule apps you own. This will ensure that all your player data - including songs, coins, shared songs and VIP status - will be tracked. You can also use your Smule account in Smule’s other apps including Sing! Karaoke, Magic Piano and AutoRap!
  2. If you don’t have a Smule account, ensure that your VIP pass is still active in iTunes. Then choose “Restore All Access Pass” on the Settings screen (look for the Gear icon in the upper right of the songbook page). Enter the password to your Apple account when prompted, and Guitar! will check with Apple to verify your pass. We highly recommend creating a Smule account as this is the easiest way to ensure that you can always access your stuff!

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of iOS devices.

I made a new Smule account. Can I still use my All Access Pass?

  • If you need to create a new Smule account for any reason, you can use the Restore button on the purchase page to associate your All Access Pass with your new account.
  • You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added using the Restore button.
  • In the unlikely case that you are unable to restore your All Access Pass via the App Store, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.


Gameplay

How do I play Guitar?

Follow the notes as they reach the goal line. There are two types of notes: dots and lines. When a “dot” reaches the goal line, tap it. (This is called a pick.) When a “line” reaches the goal line, swipe your finger across it. (This is called a strum.) By following the notes, you’ll slowly master timing and rhythm while developing an intuitive sense of what sounds good and bad.

What are the colored buttons on the side of the screen?

On Medium and Hard difficulty, you’ll see colored buttons on the side of the screen. These buttons allow you to change chords. Hold down the colored button that matches the color of the note on the screen as you strum or pick.

Can I play the guitar over my own Sing! Karaoke recording?

Of course! After you’ve selected a song and chosen a difficulty level, tap on the image of the vocalist to bring up the ‘Choose A Singer’ screen. You’ll see your vocal recordings listed in the ‘My Recordings’ section. Select it to play guitar with your own vocal track.

Why did you pick colors with such little contrast? What about us color-blind people?

You can change the colors on the Settings page - look for the menu icon in the upper-left corner and select “Settings.”

I’m left-handed. Can I flip the guitar?

You can change between left-handed and right-handed gameplay on the Settings page - look for the menu icon in the upper-left corner and select “Settings.”

I don’t like the singers. Can I turn them off?

Currently, there is no option to play guitar without a vocalist. However, you can turn down the singer volume to 0 during the song and the vocal performance will be hidden.

What is freestyle difficulty?

Freestyle Difficulty allows you to unleash your full creative potential by playing songs without being restricted by notes. Create your own unique composition as you listen to the song and share it with friends. As you play more songs, you may discover that your sense of timing and rhythm improve. As a result, your freestyle compositions will also improve.

How do I earn more coins to unlock more songs?

From the songbook screen, please tap on the coin indicator next to the image of the guitar. You can select either ‘Explore other offers’ or ‘Watch a video’ to earn coins, which can be used to unlock new songs. Alternatively, you can purchase a VIP All Access Pass to automatically unlock all songs, all guitars, and other exclusive VIP content.



Other

Is there a privacy policy?

You can find Smule's privacy policy here.

Why should I register for a Smule account?

Register or sign in to save your progress and create a profile. Become part of our global community and make music together. Listen to other users’ performances, leave them messages, and follow up and coming artists.

How does Smule choose the singers that are featured in Guitar?

After saving your vocal performance in Sing! Karaoke, use the hashtag #GuitarIdol in the song description to express your desire to be featured in Guitar. Your voice may be chosen for an upcoming song and you may also receive a bundle of goodies from us.

Can I recommend a song to be included in Guitar?

Every Monday, we run a survey in the songbook where fans can vote on the songs we should add to the songbook. You can use the survey to recommend a specific song! We welcome all of your suggestions and try our hardest to acquire the necessary licenses.

How often do you release new songs?

We release a handful of songs every week. Be sure to check back often to see what’s new!

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