MadPad Support


My video clips don't start recording when I want them to.

Recording nice and snappy video clips can be challenging. Here are some tips:

  • A quiet room will be the best place to get good videos.
  • If your clips are starting too late, adjust the SoundTrigger slider towards the left.
  • Adjust the SoundTrigger slider towards the right if your clips are starting too soon.

My video clips are really choppy when I record them.

Recording in places with lots of light will give you the smoothest video. iPhone 3GS and iPod Touch 3G use older technology hardware and therefore have a tougher time keeping a good frame rate. MadPad version 1.0.1 and above have optimized this.

I recorded a performance video and it didn't make it to my video library.

You must hit "continue" for your video to make it to the library EVEN IF you don't intend to share to YouTube. The confusing wording in the save performance screen has been fixed for MadPad version 1.0.1 and above.

Some of my clips are too loud and others are too soft

You can change the volume of any clip while you're in the main screen. Just tap the icon that looks like different sized bars to see the volume settings.

My video performance isn't saving

We recently discovered that the iPhone 3GS and iPod 3G do not support saving this format of video to the photo library. You can still, however, share them to YouTube. Also, you need to hit "continue" in order for the video to be saved to your library.

My set uploads and/or downloads take forever!

Our server load varies a lot throughout the day. Your patience will be rewarded! Shorter video clips will result in shorter waiting time.

My set upload never finished!

Sometimes we encounter errors in the uploading process. This could be due to a number of things, such as moving in and out of wi-fi and 3G zones, and also spikes in server traffic. Please try again later and again thank you for your patience.

My set upload is incomplete!

If your upload actually finished but you find out it came up blank, please contact support. It is helpful if you provide the share URL that you got upon completing the upload. You can get that URL again by re-sharing the set.

My set download is incomplete!

Please delete the set you've downloaded from the browse menu and try the download again.

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