Smule

Magic Piano Support

iOS

FAQ

Getting started with Composer

Who can add a song to the Magic Piano Songbook?

Anyone with a Smule account can add a song to the Songbook. If you don't have one, you can sign up with www.smule.com or download any of our apps and register there.

How do I add a song to the Songbook?

First, you will need to download the Magic Piano app.

Launch the Magic Piano app, open the main menu, and select "Composer" to launch the Magic Piano Composer tool.

Set your song's title, artist, tempo, and beats per measure. You can also add tags that will make it easier for other players to discover your song. If you do not know what these should be yet, don't worry: you can always update these settings later. Tap on the "Get started" button to proceed.

Now start composing! You can add notes by tapping anywhere. As you move from left to right, notes go from low to high in pitch. As you move up on your screen, you move forward in time. You can add multiple notes per line.

Ready to publish? When you are done composing, tap the settings icon in the upper left corner. If you haven't updated your song details yet, now is the time! Otherwise, if you are ready, tap on the "Preview & Publish" option to publish your song.

Next, review your song. You can play it yourself or preview it to see how others will play it. If you like, you can adjust the spacing between notes. If you need to make changes to your song, tap the back button at top left. When you're all set, tap "Publish."

That's it! You can find your new song on your profile and in the My Songs and Community sections of the Songbook.

Can I add a song from a web browser or on my desktop computer?

Not yet. Coming soon!

Can I edit or delete a song that I have created?

Yes! To edit or delete a song that you have created, open Magic Piano and go to your profile. Select the song you want to edit or delete and tap on the appropriate option.

Can I make a song private?

No. When you add a song to the Songbook, it's public for others to find and play.

Can I upload a .midi file instead?

No, we do not currently support .midi file uploads.

Where can I learn more?

You can check out more tips and tricks for using Composer in the Composer FAQ.


General Questions

I just logged into an existing account, but lost the Smoola, songs, and achievements that I earned before I logged in. What happened?

Unfortunately, Smoola, songs, and achievements earned while registered as a Guest don't follow you into an existing account. We apologize for the inconvenience.

How do I get access to free songs and instruments?

  • You can earn XP for scoring high on songs. You get bonus XP the first time you get a new star on any song.
  • Instead of 3 stars per song, there are three stars per song per difficulty. Collect all the stars for max XP.
  • Achievements give bonus XP and Smoola. Tap the trophy icon on the songbook to see your achievements.
  • Accumulate XP to level up and earn the songs and instruments that show as locked in the songbook. Any locked song/instrument can be unlocked early for Smoola if you don't want to wait!

How do subscriptions work in Magic Piano?

With the All Access Pass in Magic Piano, you pay one low weekly, monthly or annual price to access ALL of the songs and instruments in the app - that's over 1000 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a VIP subscriber!

Where do I find the subscription options in Magic Piano?

Simply click the Smoola currency at the lower right of the app and the options for subscriptions will pop up. Choose the one that’s right for you and start jamming!

What if I want to upgrade my subscription?

You can manage your subscription at any time through iTunes and change your type of subscription. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play.

When will my subscription renew?

  • Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
  • Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

When will my trial subscription convert to a paid subscription?

  • A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.
  • Account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period. Once your trial subscription expires, you will no longer be able to play songs you downloaded while you were a trial subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing to the trial will remain available to play.

How does the daily challenge scoring work?

Daily challenge scoring is tied to the timing and accuracy of how players interact with the notes on the screen. If you tap on the notes when they are exactly on the horizontal line of the screen (two-thirds of the way down), then you will earn the maximum number of points. You will earn fewer points if you tap on a note when it is further away from the horizontal line. The best way to get a high score is by building up a note streak, which creates a point multiplier – which in turn gives you a better chance at ending up on the leaderboard. If you slow down the notes at the beginning, you will not be able to get the highest possible score since you will not be able to attain the highest possible point streaks.

What is Sing! Jams in Magic Piano?

Sing! Jams allows users to play piano with performances from vocalists in Sing! Karaoke.

How do I find a Sing! Jams song?

You can find Sing! Jams songs in the songbook. These songs have a microphone icon to the left of their title.

Is there any way to save my Sing! Jams performance and share it with the rest of the world?

There is no way to share a Sing! Jams performance at this time, but we are definitely considering adding this feature in the future!

I’m having trouble getting a song to load. What should I do?

Please check your internet connection and make sure you’re online. If you’re still having issues, please email us using the link at the bottom of this page.

How are Sing! Jams vocalists selected?

Sing! Jams vocalists are previous winners of Guitar Idol, which is a competition held in Sing! Karaoke to pick default singers for the Guitar! app. To become a Sing! Jams vocalist yourself, simply check out the current Guitar Idol song selections, sing one of the songs, and hashtag the performance with #guitaridol. If you are chosen as a winner, you will be featured as the vocalist once we add that particular song to Sing! Jams.

How do I turn down the volume for the singers?

Simply pause and then move the slider to control the volume of the vocals.

How can I play the song without the singing?

In the pre-song screen where you select the difficulty of the song, you can toggle Sing! Jam vocals to OFF in the top left corner.

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here. If you want access to ALL the songs, simply purchase an All Access Pass within the app buy clicking the Smoola currency at the lower right of the app. You will then be able to play any and all songs in Magic Piano for the duration of the subscription!

I'm singing as loud as I can, but I can't hear any effects on my voice. Is my "Magic Piano" broken?

No, your piano is working correctly. To use "Magic Piano", go to solo mode and touch the surface of the device with your fingertips. Playing the spiral or circular keyboards will let you chose precisely the notes you wish to play. Playing in Free mode, wherever you touch on the screen generates a pleasing note. You can't miss!

How do I change the size or range of my pianos in solo mode?

When you are in solo mode (spiral or circular), touch two fingers vertically on the right side of the device screen. If you slide the two fingers simultaneously up and down, the register of the piano will slide up or down (the note range will become higher or lower). To add or remove keys to the pianos, widen or tighten the space between your two fingers. It's that easy!

How do I log in with Facebook?

First you need to already have a Facebook account. Click the cloud icon on the top left corner to bring up the slide-out menu bar. Click on your user name, and then click “Connect” to Facebook. You will be asked to confirm your credentials and give permission.

What do the colored dots mean when using a songbook song?

Yellow dots indicate chords, so be prepared to use more than one finger when you see a yellow dot.

Why did you pick colors with such little contrast for songbook mode, what about us color-blind people?

We will fix that with a future update.

Songbook mode sounds out of tune, and writing says something is too far to one or other side, why?

There are two different modes that you can use to either concentrate on just playing the correct rhythm of the piece or to challenge yourself more by having to tap the screen in the right place - if you miss the note, it sounds out of tune. Also, if you tap a chord with too many fingers, it will sound out of tune as well.To choose the mode you are using, go to the Settings menu and turn perfect pitch on or off.

Hey, my songs and Smoola are gone! I only see the original three free songs what's going on?!

There are two things that could be happening.

  1. You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.
  2. You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

What is multitasking and how can it affect apps?

Multitasking allows you to switch between apps. Double-clicking the home button will open a tray showing all running applications. Switching to another running app is as simple as clicking on it.

How do I stop running apps in the background?

Double click the home button the multi task tray will open up at the bottom of the screen. Press and hold an icon until it shakes and has a little red minus. Tap the apps that you aren't using to close them.

Magic Piano doesn't work right when I use three fingers to tap.

Try turning off Zoom you can do this by changing the settings on your device. For iOS devices, go to: Settings > General> Accessibility > Zoom OFF

For iPad-only, you may also have multitask gestures enabled. You can disable these:
Settings > General > Multitask Gestures OFF

Is there a privacy policy?

You can find Smule's privacy policy here.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of iOS devices.

I made a new Smule account. Can I still use my All Access Pass?

  • If you need to create a new Smule account for any reason, you can use the Restore button on the purchase page to associate your All Access Pass with your new account.
  • You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added using the Restore button.
  • In the unlikely case that you are unable to restore your All Access Pass via the App Store, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.
Android

FAQ

Getting started with Composer

Who can add a song to the Magic Piano Songbook?

Anyone with a Smule account can add a song to the Songbook. If you don't have one, you can sign up with www.smule.com or download any of our apps and register there.

How do I add a song to the Songbook?

First, you will need to download the Magic Piano app.

Launch the Magic Piano app, open the main menu, and select "Composer" to launch the Magic Piano Composer tool.

Set your song's title, artist, tempo, and beats per measure. You can also add tags that will make it easier for other players to discover your song. If you do not know what these should be yet, don't worry: you can always update these settings later. Tap on the "Get started" button to proceed.

Now start composing! You can add notes by tapping anywhere. As you move from left to right, notes go from low to high in pitch. As you move up on your screen, you move forward in time. You can add multiple notes per line.

Ready to publish? When you are done composing, tap the settings icon in the upper left corner. If you haven't updated your song details yet, now is the time! Otherwise, if you are ready, tap on the "Preview & Publish" option to publish your song.

Next, review your song. You can play it yourself or preview it to see how others will play it. If you like, you can adjust the spacing between notes. If you need to make changes to your song, tap the back button at top left. When you're all set, tap "Publish."

That's it! You can find your new song on your profile and in the My Songs and Community sections of the Songbook.

Can I add a song from a web browser or on my desktop computer?

Not yet. Coming soon!

Can I edit or delete a song that I have created?

Yes! To edit or delete a song that you have created, open Magic Piano and go to your profile. Select the song you want to edit or delete and tap on the appropriate option.

Can I make a song private?

No. When you add a song to the Songbook, it's public for others to find and play.

Can I upload a .midi file instead?

No, we do not currently support .midi file uploads.

Where can I learn more?

You can check out more tips and tricks for using Composer in the Composer FAQ.


General Questions

I just logged into an existing account, but lost the Smoola, songs, and achievements that I earned before I logged in. What happened?

Unfortunately, Smoola, songs, and achievements earned while registered as a Guest don't follow you into an existing account. We apologize for the inconvenience.

How do subscriptions work in Magic Piano?

With the All Access Pass in Magic Piano, you pay one low weekly, monthly or annual price to access ALL of the songs and instruments in the app - that's over 1000 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a VIP subscriber!

Where do I find the subscription options in Magic Piano?

Simply click the Smoola currency at the lower right of the app and the options for subscriptions will pop up. Choose the one that’s right for you and start jamming!

What if I want to upgrade my subscription?

You can manage your subscription at any time through Google Play and change your type of subscription. See this link for a step by step guide.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through Google Play. See this link for a step by step guide. You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088

You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period. Once your trial subscription expires, you will no longer be able to play songs you downloaded while you were a trial subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing to the trial will remain available to play.

How does the daily challenge scoring work?

Daily challenge scoring is tied to the timing and accuracy of how players interact with the notes on the screen. If you tap on the notes when they are exactly on the horizontal line of the screen (two-thirds of the way down), then you will earn the maximum number of points. You will earn fewer points if you tap on a note when it is further away from the horizontal line. The best way to get a high score is by building up a note streak, which creates a point multiplier – which in turn gives you a better chance at ending up on the leaderboard. If you slow down the notes at the beginning, you will not be able to get the highest possible score since you will not be able to attain the highest possible point streaks.

What is Sing! Jams in Magic Piano?

Sing! Jams allows users to play piano with performances from vocalists in Sing! Karaoke.

How do I find a Sing! Jams song?

You can find Sing! Jams songs in the songbook. These songs have a microphone icon to the left of their title.

Is there any way to save my Sing! Jams performance and share it with the rest of the world?

There is no way to share a Sing! Jams performance at this time, but we are definitely considering adding this feature in the future!

I’m having trouble getting a song to load. What should I do?

Please check your internet connection and make sure you’re online. If you’re still having issues, please email support at support@smule.com.

How are Sing! Jams vocalists selected?

Sing! Jams vocalists are previous winners of Guitar Idol, which is a competition held in Sing! Karaoke to pick default singers for the Guitar! app. To become a Sing! Jams vocalist yourself, simply check out the current Guitar Idol song selections, sing one of the songs, and hashtag the performance with #guitaridol. If you are chosen as a winner, you will be featured as the vocalist once we add that particular song to Sing! Jams.

How do I turn down the volume for the singers?

Simply pause and then move the slider to control the volume of the vocals.

How can I play the song without the singing?

In the pre-song screen where you select the difficulty of the song, you can toggle Sing! Jam vocals to OFF in the top left corner.

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here.

Will Magic Piano work on my Android device?

We have made every effort to support as many devices as possible, but with literally thousands of handsets out there it is impossible to test every one. Since the app is free, we encourage you to try it out and let us know if there are issues!

Why can't I install Magic Piano on my Galaxy S II (or other Android device)?

For some devices where we know there are issues, we have restricted installs for now. For example, the Samsung Galaxy S II has audio bugs in the phone itself that make the Magic Piano experience... well, not so magical. However, Android hardware and software are constantly improving so if we are able to support some of these devices in the future we absolutely will!

Why Can't I Hear All the Notes on My Sony Xperia Device?

Upgrading your Sony Xperia device to Android 5 or above will make every note play in Magic Piano.

Can I use Smoola that I purchased on the iOS App Store, Google Play or Amazon Appstore on any device?

We love that you have tried multiple versions of Magic Piano, but you are not currently able to share currency across platforms or apps. All versions of the app downloaded from the same source will share songs an smoola if you sign in to your account!

How do I log in with Facebook?

First you need to already have a Facebook account. Click the cloud icon on the top left corner to bring up the slide-out menu bar. Click on your user name, and then click “Connect” to Facebook. You will be asked to confirm your credentials and give permission.

Hey, my songs and smoola are gone! I only see the original three free songs what's going on?!

There are two things that could be happening.

  • You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.
  • You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

Not all the notes respond when I play three- or four-finger chords.

Some touch screens are more sensitive than others. For many screens, spreading your fingers out slightly will improve detection of individual touches.

I'm having trouble playing with more than two fingers. What do I do?

The capabilities of touch screens differ from device to device. If your device is capable of using more than two fingers and you still have trouble, it may be possible you have some sort of system "gestures" enabled.

Many HTC devices, for example, come with "HTC Gestures" enabled by default, which can basically prevent any other app from using three- or four-finger input. You should be able to check your device settings for these and disable them to use Magic Piano fully. (They'll likely be in "Display/Keyboard" settings.)

Some of the buttons look too big or too small on my device.

Because there are so many different sizes of Android screens, some assets may appear stretched or compressed on some phones. As we release updates, we will include fixes for many of these.

What are all these permissions you're asking for?

Android helpfully informs you of all the features of your phone that an app can access, however it's not always clear why. Read on for a description of exactly what Magic Piano does with each of these permissions.

  • In-app Purchases
    • You have the option to purchase a subscription within the app. You do not have to make any in-app purchases to use the app.
  • Device & App History
    • This information helps us troubleshoot any potential bugs and issues with the application.
  • Identity
    • This allows you to sign in with your Google+ account if you have one.
  • Location
    • When you share songs, they appear on a globe and we use this to determine where to place them. Your exact location will never be revealed. Also, we pay attention to what countries (and in some cases, states) our users are coming from so we can make sure our app is optimized for the needs of our audience.
  • Photos/Media/Files
    • You can choose a photo from your Library to upload to your profile or save as your album art.
  • Wi-Fi Connection Information
    • Checks to see if your device can connect to a Wi-Fi network. This is needed to sign in to your Smule account and download new songs!
  • Device ID & Call Information
    • We use this to create a unique, non-personally identifiable ID for each device which helps us to administer, troubleshoot and improve the app services.

Is there a privacy policy?

You can find Smule's privacy policy here.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of Android devices.

I made a new Smule account. Can I still use my All Access Pass?

  • If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.
  • You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added.
  • In the unlikely case that you are unable to restore your All Access Pass via Google Play, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.
Composer

FAQ

Changing song settings

How do I set the tempo of the song?

The tempo is the speed of the song, commonly expressed as the number of beats per minute, or BPM. You can change the overall tempo for the entire song at any time.

Wait, what is a beat?

A beat is a "pulse" in music. In most popular music, beats are usually organized into groups of three or four, which is what Composer currently supports.

What are tags for and how do I use them?

Tags help other users discover your song. For example, you can add your song's genre as a tag.


Adding notes and chords

How do I add a note or notes?

Tap anywhere! You can tap with more than one finger at a time if you want.

How do I change key signatures?

Composer allows you to set a key signature for each measure. The current measure's key is indicated to the left of the keyboard. Tap it to change it to something else. By default, Composer opens in the key of C major.

Composer's keyboard only shows you the notes in the current key signature, but you can see all notes by either selecting "Chromatic" in the key signature menu or horizontally pinching the screen.

How do I add notes of different durations?

You can add notes of different durations by zooming in or out. To do that, you can either pinch to zoom or use the magnifying glass on the left side. By default, the editing view shows quarter notes.

How do I insert a new row?

Tap and hold on a row to find the "Insert" option. Choosing that will add a new row right after the row you tapped on.

How do I remove a note or notes?

To remove a single note, tap on it again. That will make it disappear. To remove an entire row of notes, tap and hold on a row and then select the "Delete" option.


Rearranging measures

I want to copy, move, or delete a measure. How do I do that?

First, zoom out all the way. Then, select the measure or measures you want to work with and tap on the "Copy," "Cut," or "Delete" option. If you choose "Copy" or "Cut," select where you want to copy or move the measure to.


Undo/redo an action

How do I undo/redo an action?

To undo an action, select the "Undo" option on the left-hand side of the main editing view. Similarly, to redo an action, select the "Redo" option which appears below the "Undo" option.


Navigating a song

How do I find lower or higher notes than what I currently see?

You can find notes not immediately visible by swiping left to see higher notes or right to see lower notes. If Composer includes notes not in your present view, indicators on the sides of the screen will guide you to them.

I want to hear how my song sounds so far. How can I do that?

Tap on the "Play" button to play it back from wherever you are in the song.

Is there a quick way to get back to the beginning of my song?

If you have reached the end of your song, a jump-to-start button will appear in the bottom left where the play button used to be; tap on this to go back to the beginning of your song.


Publishing a song

Can I review my song before I publish it?

Yes, there are two ways to review your song. You can play it yourself, or you can preview how others will play it.

The song sounds great, but the notes are too close together or too far apart, which makes it hard to play. What can I do?

During the review process, you can increase or decrease the spacing between the notes in your song to make it easier to play. Just use the slider on the left side of the screen to adjust the song accordingly.

The app is requiring me to register to publish a song. Do I have to?

Yes, you will need to have a registered account to add a song. If you don’t have one, you can sign up at www.smule.com or download any of our apps and register there.

I like what I have so far, but I’d like to publish it later. Can I?

We automatically save the song you are working on so you can continue working on it and publish it later. To publish your saved song, launch Magic Piano and go to Composer. You can only work on one song at a time, so we will ask you whether or not you want to resume working on your previous song in progress or start over.

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