Smule

Sing! Karaoke Support

iOS

FAQ

Singing

How do I join a collab?

In the Songbook, tap on a song you want to sing. Then tap on “View Invites.” You’ll see a list of invites to join a collab. Tap on the “Join” button to join a collab and start singing with someone else. When you join a collab, you are adding your voice to other previously recorded singers.

How do I start a collab?

From the Songbook, tap on a song you want to sing. (Some songs will require you to subscribe to VIP or watch a short commercial.)

After you select a song, tap either “Duet” or “Group”:

  • Duet: When you start a duet, another singer can add his or her voice to yours and create an awesome new recording that’s showcased on both your profiles. There’s no limit to the number of singers who can join your duet.
  • Group: When you start a group, many different singers can join you, and the result will be one giant collab that grows and evolves over time. Who knows, you may end up with more than 100 singers on your collab!

How do I invite other singers to join my collabs?

If your collab is set as public, you can choose to invite all your followers; they will see your invite in their invites notification list. After saving, you have the option to send invites personally via message to other singers or to your existing group chats. Singers you invite personally will receive a chat message from you with a link to the invite. After you’ve saved your collab, it will show up under the “Invites” tab on your profile. From there, you can invite additional singers to join you later by tapping the “Invite Singers” button.


VIP (General)

Why should I subscribe?

As VIP, you gain access to the following perks in Sing! Karaoke:

  • An ad-free experience
  • A truly global songbook with more than 2 million songs (and more added daily!)
  • Start any song and enable other singers to join your collab!
  • Use VIP FX to enhance your vocals and video
  • No Archive limit on your profile
  • Customize your profile

How do I subscribe to VIP?

There are two ways to gain VIP access to Sing! Karaoke on iOS:

  1. Purchase VIP on iTunes
  2. Purchase VIP on Smule.com

VIP (iOS)

How do I subscribe?

Tap on the “All Access Pass” banner at the top of the Songbook. You will be prompted to select a subscription period. After you’ve made your selection, you may need to verify your iTunes credentials to complete the transaction.

How do I manage my subscription?

You can manage your subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

How do I cancel my subscription?

To unsubscribe, simply turn off the auto-renewing subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

How does the free trial work?

Try us free for 7 days! You’ll gain the same VIP privileges as a subscriber. If you enjoy your free trial, do nothing and it will automatically convert to a VIP subscription at the end of the trial period.

How do I cancel my free trial?

You may cancel the free trial at any time through iTunes. See this link for a step by step guide: https://support.apple.com/kb/ht4098.

If you cancel your free trial, you will not be charged at the end of the 7-day free trial period.

Why can’t I start a free trial or purchase VIP with my iTunes Gift Card?

Apple policy requires you to have a minimum balance equal to the cost of the initial purchase plus 1 renewal period on your iTunes Gift Card in order to use it to start a free trial or purchase VIP. You will need to increase your Gift Card balance.

Can I use my subscription with Android devices?

No. Purchases made directly through the iTunes App Store will only enable VIP access on your Apple devices.

Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?

As long as you are signed into the same Smule account, your VIP subscription will work on any number of supported iPhones and iPads.

I made a new Smule account. Can I still access my old subscription?

You will need to cancel the subscription associated with your old account and start another subscription for your new account.


All Access Pass (Smule.com)

How do I subscribe?

Visit Smule.com and click on “Get VIP.” Then, follow the instructions, submit your payment information, and confirm your subscription.

How do I manage my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit the Account page.

How do I cancel my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit Account Settings. Then, follow the instructions and click “Cancel.” We will continue to grant you the benefits of VIP until the end of your subscription period. After that, the subscription will not renew.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with Android devices?

Yes. This plan will give VIP access to Sing! Karaoke on iOS and Android.

Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?

As long as you are signed into the same Smule account, your subscription will work on any number of supported devices, including both iOS and Android platforms.

If I buy a Sing! VIP subscription directly on Smule.com, will it replace or automatically cancel my existing VIP subscription on iOS?

No. Starting the Sing! VIP subscription offered on Smule.com will not automatically cause the existing subscription to be canceled. We strongly recommend you cancel your VIP subscription on iOS before purchasing the Sing! VIP subscription offered on Smule.com to avoid being charged multiple times for the same VIP access.

Why don’t I have VIP access in the app after purchasing a Sing! VIP on Smule.com?

Generally, VIP access is granted immediately upon purchase. Occasionally, some users may experience a slight delay. If this happens to you, please close and restart the Sing! Karaoke app. Lastly, please make sure the account you purchased VIP for matches the account you are using in the Sing! Karaoke app.

I accidentally bought a Sing! VIP subscription for the wrong account. What can I do?

Please contact Smule support and we’ll help you resolve this.

What payment methods are supported on Smule.com?

We support prepaid, credit, or debit card from the following brands: Visa, MasterCard, Discover, American Express, JCB, and Diner’s Club.

Why was my payment rejected when I tried to purchase a Sing! VIP on Smule.com?

Please make sure that you’ve inputted in the correct card number, expiration date, and CVV. For prepaid and debit cards, the most common decline reason is lack of funds. So please ensure that your card has the necessary balance for purchase. From time to time, your card issuing bank may place a hold on the payment if it does not recognize the merchant requesting the charge. If all else fails, please contact your card issuing bank to approve the transaction and request whitelisting of Smule.com as merchant.


Ads

Why am I seeing ads in the app?

It’s simple. Ads help us pay the bills. Our products have significant costs, including royalties. At Smule, we care deeply about paying artists and supporting their content. For free accounts, we cover these costs with advertising. This allows us to continue supporting the music without charging you.

Can I remove ads?

To enjoy an ad-free experience, please support us by purchasing a VIP subscription. If you are an existing subscriber and are seeing ads, please contact Smule support.


Video

How do I sing with video?

Go to the Songbook and choose a song. Then, join an existing collab or start a new solo or collab. Before you start singing, switch the video toggle to “On.”

How do I sing without video?

Switch the video toggle to "Off" and you are ready to rock, audio-only!

What devices support video?

Currently, the video feature is available on devices running iOS 8 and above. It’s available on iPhone 5 and later and iPad 4 and later. If your device is not supported, you can still join collabs using only audio!

Can I switch my camera from front-facing to back-facing and vice versa?

Yes! Use the camera switch button on the top-right corner before you start recording your video.

Where do I check to see if my video has been posted successfully?

Go to your profile to check out the posting status bar. Once the videos are posted, your profile will say “posting complete” at the top of each recording. You can post multiple videos simultaneously.

What do I do if my video failed to post?

Tap the “retry” button to the right of the message to try posting again. Please make sure that you have a stable internet connection. You can pull the list down to refresh the recordings on your profile - this will automatically retry any recordings saved on your device that failed to post before.


Following

Why should I follow another singer?

When you follow other singers, their activities will show up in your feed, and they may invite you to join their collabs. To follow someone, simply tap the “Follow” button on their profile.

Why can't I follow more singers?

Due to the growing popularity of Sing! Karaoke, we've added some limits to protect users from spam. Every user can follow 2,000 singers with no limit. We constantly monitor suspicious activity to keep our community healthy.


Messaging

Where do I see my messages?

Go to your Notifications, and tap on the top left message icon (speech bubbles) to get to Messages.

How do I send a new message?

On a fellow singer’s profile screen, just tap the “Message” button to start a chat. You can also send a message from the Messages screen (see the previous question). On the Messages screen, tap on the new message icon at the top right, select a user (or search by username), and then hit “Next” to start a 1:1 chat with that user.

How do I start a group chat?

When you tap on the new message icon, you can select multiple users before tapping “Next.” That will initiate a group chat; your friends will get your group chat request, and, once they accept, they will be able to see the group chat in its entirety. Even if they are added later, they will be able to see the message history.

How do I name a group chat?

You need to name your group chat before you create it. A clear group chat name makes it easier for your Sing! Karaoke friends to identify and accept group chat requests. A group chat name also makes it easier for you to identify where you might want to share a recording.

You can later change a group chat on the Group Chat Details screen. To get to Group Chat Details, tap on the details icon (i) at the top right of your group chat.

How do I add or remove members from a group chat?

Go to the group chat, tap on the details icon in the top right corner. On the Group Chat Details screen, tap on “+” to add members to the group chat. Tap on “-” to remove someone. Whenever members are added or removed, it will be announced to everyone who’s currently in the group chat.

How can I leave a group chat?

First, go to the group chat you want to leave, then tap on the details icon in the top right corner. On the Group Chat Details screen, just tap “Leave Group Chat” at the bottom. Whenever a member leaves a group chat, it will be announced to everyone who’s currently still in the group chat.

How do I turn off notifications for a chat?

You can go to Group Chat Details for any chat, and toggle off “Receive Notifications.”
Or you can go to Messages, swipe left on a chat and tap on the “mute” button to turn off its notifications.

If you want to completely turn off all message notifications, go to Settings (from the top left settings icon on your own profile page),and toggle off “All Chat Notifications.”

How can I share a recording in a message?

Go to the share screen to share your recording via a message. Tap on the “Message” icon at the very left. You can send your recording as a message to up to 5 different chats or users at a time.

How can I send a collab invite in a message?

Go to the invite screen to send an invite as a message. Tap on the “Message” icon at the very left. You can send your invite as a message to up to 5 different chats or users at a time.

Who can see my messages?

Only you and the people you’re messaging can view the contents and history of your chats. New friends can be added to a group chat, which allows them to see all previous messages in the chat.

Will my chat history expire?

If you message a user that you previously chatted with, your old conversation with this user may still be visible in the chat window. You cannot manually delete conversations. But old conversations will automatically expire after a period of time.


Search

How do I search?

How do I get better results when searching for singers or artists?

Try typing in their username or their real name. Singers can enter their real names on their settings page in the Sing! Karaoke app or on Smule.com. If you want to search only usernames, try adding @ in front of your search term (@smule). Typing in the full username will also help provide more accurate results.

How do I search for items with specific hashtags?

Add # in front of your search term (e.g., #smule) if you want to search for only items with specific hashtags. Typing in the full hashtag will also help provide more accurate results.

Can I search by arrangers?

Yes! Try searching your favorite arranger’s username or real name - you can find songs they’ve arranged, their profile, invites and recordings they’ve created, and invites and recordings of songs they’ve arranged.

Can I search for my own recordings/invites?

Yes! You can search for your own recordings and invites by including your username in the search (e.g., “@johndoe let it go”).


Custom Profile

What types of customization can I make to my profile as a VIP?

When you subscribe to VIP, you have the option of customizing your profile. This includes adding a cover photo, adding a display name, choosing a color theme, pinning a recording, and displaying @mentions as avatars.

Why do I see other singers’ avatars on some profiles? How can I get avatars to show up on my profile?

Simply toggle “Display @Mentions” in the settings page to enable this option. Any user that you @mention in your bio will automatically appear as an avatar on your custom profile.

Why are some profiles colorful? How can I make my profile look this way?

On your profile, tap the paintbrush icon to add a cover photo and choose a color theme.

What is the additional name that appears above some singers’ usernames?

The display name gives you an opportunity to customize your profile further by showcasing your real name or group affiliation. To update your display name, find the “Display Name” field on the settings screen.


Account

How do I change the email address associated with my account?

You can make these changes to your email address by going to the “Settings” screen in both the Sing! Karaoke app and on Smule.com. This will not sign you out of your account in the Smule! Sing app. But in the future, you will need to use your new email address to sign in to your Smule account.

How do I change the phone number associated with my account?

Currently, there is no way to change the phone number associated with your account. We encourage you to add alternative methods of sign in such as Facebook, Google, or email. This will make your account easier to recover.

How do I sign out of my account in the Sing! Karaoke app?

Currently there is no way to sign out of an account from within the app, unfortunately. If you need to change accounts, you'll need to delete and reinstall the app.

Why am I logged in to the wrong account?

If you previously created an account with an email address and you later logged in with another method (such as Facebook), it’s possible that you may end up on a different account that the one you originally created. On Smule.com, please sign out and then sign back in with the correct email address. In the Sing! Karaoke app, you will need to delete and reinstall the app. Then, please sign in to your account with the correct email address.

Can I change or unlink my Facebook account from my Smule account?

Yes. Please contact Smule support and include your Smule username in the body of the email.

How do I reset my password?

Please use our direct reset link: https://smule.com/user/password. If that doesn't work, please contact Smule support, and we will be more than happy to get things sorted for you.

Why am I receiving an error when I try to reset my password?

If you signed up with Facebook, Google, or a phone number, then your account is password-less. This means you don’t need to remember a password to log in. Just remember your original sign-in method, and that’s all you need.


Privacy

What is the difference between public and private when saving a recording?

When you save your recording, you choose whether to make the recording public or private. A public recording is discoverable and joinable by other singers while a private recording can only be seen and joined by singers you share it with.

How do I change the privacy and details of a recording I’ve uploaded?

You can change the privacy and details of a recording that you’ve uploaded. But you cannot modify another user’s collab that you’ve joined.

Inside the app: Select the recording from your profile. You can edit the privacy and details of your recording by tapping on the 3 dots icon at the bottom right of the screen and selecting “Edit.”

On Smule.com: Sign in to your account at Smule.com and click on the 3 dots at the bottom right of the album art of your recording. From there, you can modify your recording.

How do I delete a recording?

You can delete any solo, duet, or group recording that you’ve posted. You may not delete another singer’s recording.

Inside the app: Select the recording from your profile. You can delete your recording by tapping on the 3 dots icon at the bottom right of the screen and selecting “Edit.”

On Smule.com: Sign in to your account at Smule.com and click on the 3 dots at the bottom right of the album art of your recording. From there, you can delete your recording.

How do I remove myself from another singer’s group recording?

You cannot remove yourself from another singer’s group recording once you’ve uploaded your part.

How do I remove another singer’s recording from my group recording?

You cannot remove another singer’s recording from your group song. If you want to maintain strict editorial control over your group recording, we recommend setting the recording to private and manually inviting the singers you want to join. When you are satisfied with the final outcome, close the recording and make it public for the world to enjoy.

How do I delete a comment?

You can delete a comment that you posted on another singer’s recording. You can also delete any comments that other singers have posted on your recordings.

Inside the app: To delete a comment, go to the comment in question and swipe it left. Then, tap on the trashcan to delete the comment.

On Smule.com: Sign in to your account at Smule.com and move your cursor over the comment. Click on the X icon that appears to delete the comment.

Can I block somebody from contacting me?

You have the option of blocking a user from the user's profile. Once blocked, the user will not be able to comment on, join, love any of your performances, or message you in Sing! Karaoke To block a user, go to their profile in Sing! Karaoke or on Smule.com. In their profile you will see a "..." menu (the three dots are vertical in the mobile app). Click the "..." menu and you will be given the option to block the user.

How do I unblock someone?

If you have already blocked a user,

  • On their Sing! Karaoke app profile, you will see an “Unblock” button. Tap it to unblock the user.
  • On their Smule.com profile, click the "..." menu, and you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above, you can block another user via their profile in Sing! Karaoke or on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassment or offensive behavior, you can also report the user to us. After finding the user's profile, click the "..." menu, then select the “Flag User” option. An email template will be displayed which you can use to notify our support team of the offending user.


Other

Can I add a particular song I want to the Songbook?

Learn how to add your own songs to the Songbook here, and feel free to suggest any songs you'd like to see using our suggestion form.

Can I remove a song that I added to the Songbook?

You can delete your songs on Smule.com. First, sign in to your account and go to the Songs section of your profile. Next, click on the song you want to delete, and then click the “Edit Song” button at the top right of the song page. You will find an option to delete the song. This removes the song from the Songbook.

How can I learn more about the Songbook?

For more specific information about the Songbook, please visit the Uploading FAQ.

Why doesn’t my invite show up when I tap the “View Invites” button to join a collab?

To provide singers better information for choosing a collab to join, we only display public invites from singers who have a profile picture. To make sure yours show up, make it public and upload a profile picture.

Why does the app take up so much space on my device?

As you sing, audio and video data may be stored in your cache to enable faster loading. You can clear the cache in the app by first going into “Settings” by tapping the gear icon at the top left of your profile screen. Then scroll all the way down and tap “Clear Cache.”

How do I add my real name to my account?

Log in to the Sing! Karaoke app or on Smule.com. Click on Settings, and you’ll have the ability to add your first name and last name. By adding in your first name and last name, you’ll allow others to find you by your name in addition to your username.

How do I improve the quality of my audio recording?

We highly recommend singing with headphones to ensure a high-quality recording experience. Without headphones, your device’s microphone may pick up the song’s backing track audio from the device’s speakers, creating a garbled effect.

What happened to my credits?

We no longer support credits in Sing! Karaoke If you had a large credit balance, please contact Smule support.

Android

FAQ

Singing

How do I join a collab?

In the Songbook, tap on a song you want to sing. Then tap on “View Invites.” You’ll see a list of invites to join a collab. Tap on the “Join” button to join a collab and start singing with someone else. When you join a collab, you are adding your voice to other previously recorded singers.

How do I start a collab?

From the Songbook, tap on a song you want to sing. (Some songs will require you to subscribe to VIP or watch a short commercial.)

After you select a song, tap either “Duet” or “Group”:

  • Duet: When you start a duet, another singer can add his or her voice to yours and create an awesome new recording that’s showcased on both your profiles. There’s no limit to the number of singers who can join your duet.
  • Group: When you start a group, many different singers can join you, and the result will be one giant collab that grows and evolves over time. Who knows, you may end up with more than 100 singers on your collab!

How do I invite other singers to join my collabs?

If your collab is set as public, you can choose to invite all your followers; they will see your invite in their invites notification list. After saving, you have the option to send invites personally via message to other singers or to your existing group chats. Singers you invite personally will receive a chat message from you with a link to the invite. After you’ve saved your collab, it will show up under the “Invites” tab on your profile. From there, you can invite additional singers to join you later by tapping the “Invite Singers” button.


VIP (General)

Why should I subscribe?

As VIP, you gain access to the following perks in Sing! Karaoke:

  • An ad-free experience
  • A truly global songbook with more than 2 million songs (and more added daily!)
  • Start any song and enable other singers to join your collab!
  • Use VIP FX to enhance your vocals and video
  • No Archive limit on your profile

How do I subscribe to VIP?

There are two ways to gain VIP access to Sing! Karaoke on Android:

  1. Purchase VIP on Google Play
  2. Purchase VIP on Smule.com

VIP (Google Play)

How do I subscribe?

Tap on the “All Access Pass” banner at the top of the Songbook. You will be prompted to select a subscription period. After you’ve made your selection, you may need to verify your Google Play credentials to complete the transaction.

How do I manage my subscription?

You can manage your subscription through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088.

How do I cancel my subscription?

To unsubscribe, simply turn off the auto-renewing subscription through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with my iOS devices?

No. Purchases made directly through the Google Play Store will only enable VIP access on your Android devices.

Can I use my subscription with multiple Android devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your VIP subscription will work on any number of supported Android devices.

I made a new Smule account. Can I still access my old subscription?

  • If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.
  • You can associate a single VIP with up to 3 Smule accounts. After that, no further accounts can be added.
  • In the unlikely case that you are unable to restore your VIP subscription via Google Play, you can unsubscribe by following the instructions above and re-purchase your VIP subscription to clear the association with other accounts.

VIP (Smule.com)

How do I subscribe?

Visit Smule.com and click on "Get VIP." Then, follow the instructions, submit your payment information, and confirm your subscription.

How do I manage my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit the Account page.

How do I cancel my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit Account Settings. Then, follow the instructions and click “Cancel.” We will continue to grant you the benefits of VIP until the end of your subscription period. After that, the subscription will not renew.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with iOS devices?

Yes. This plan will give VIP access to Sing! Karaoke on iOS and Android.

Can I use my subscription with multiple Android devices?

As long as you are signed into the same Smule account, your subscription will work on any number of supported devices, including both iOS and Android platforms.

If I buy a Sing! VIP subscription directly on Smule.com, will it replace or automatically cancel my existing VIP subscription on Android?

No. Starting the Sing! VIP subscription offered on Smule.com will not automatically cause the existing subscription to be canceled. We strongly recommend you cancel the VIP subscription on Google Play before purchasing the Sing! VIP subscription offered on Smule.com to avoid being charged multiple times for the same VIP access.

Why don’t I have VIP access in the app after purchasing a Sing! VIP on Smule.com?

Generally, VIP access is granted immediately upon purchase. Occasionally, some users may experience a slight delay. If this happens to you, please close and restart the Sing! Karaoke app. Lastly, please make sure the account you purchased VIP for matches the account you are using in the Sing! Karaoke app.

I accidentally bought a Sing! VIP subscription for the wrong account. What can I do?

Please contact Smule support and we’ll help you resolve this.

What payment methods are supported on Smule.com?

We support prepaid, credit, or debit card from the following brands: Visa, MasterCard, Discover, American Express, JCB, and Diner’s Club.

Why was my payment rejected when I tried to purchase a Sing! VIP on Smule.com?

Please make sure that you’ve inputted in the correct card number, expiration date, and CVV. For prepaid and debit cards, the most common decline reason is lack of funds. So please ensure that your card has the necessary balance for purchase. From time to time, your card issuing bank may place a hold on the payment if it does not recognize the merchant requesting the charge. If all else fails, please contact your card issuing bank to approve the transaction and request whitelisting of Smule.com as merchant.


Ads

Why am I seeing ads in the app?

It’s simple. Ads help us pay the bills. Our products have significant costs, including royalties. At Smule, we care deeply about paying artists and supporting their content. For free accounts, we cover these costs with advertising. This allows us to continue supporting the music without charging you.

Can I remove ads?

To enjoy an ad-free experience, please support us by purchasing a VIP subscription. If you are an existing subscriber and are seeing ads, please contact Smule support.


Sing! Video

How do I sing with video?

Go to the Songbook and choose a song. Then, join an existing collab or start a new solo or collab. Before you start singing, switch the video toggle to “On.”

How do I sing without video?

Switch the video toggle to "Off" and you are ready to rock, audio-only!

Can I switch my camera from front-facing to back-facing and vice versa?

Yes! Use the camera switch button on the top-right corner before you start recording your video.

Why are my audio and video out of sync when reviewing my recording?

Some devices are not able to process quickly enough to show the audio and video in sync when reviewing. However, tap the “Continue” button to post your video, and they should be aligned properly once the video is posted.

Where do I check to see if my video has been posted successfully?

Go to your profile to check out the posting status bar. Once the videos are posted, your profile will say “posting complete” at the top of each recording. You can post multiple videos simultaneously.

What do I do if my video failed to post?

Tap the “retry” button to the right of the message to try posting again. Please make sure that you have a stable internet connection.

Why can’t I record videos on my device?

Video recording requires Android 4.4.2 and above. In addition, devices must be powerful enough to support extra processing while recording video, which is why you may be able to record videos with your default camera app but not in Sing! Karaoke


Following

Why should I follow another singer?

When you follow other singers, their activities will show up in your feed, and they may invite you to join their collabs. To follow someone, simply tap the “Follow” button on their profile.

Why can't I follow more singers?

Due to the growing popularity of Sing! Karaoke, we've added some limits to protect users from spam. Every user can follow 2,000 singers with no limit. We constantly monitor suspicious activity to keep our community healthy.


Messaging

Where do I see my messages?

Go to your Notifications, and tap on the top right message icon (speech bubbles) to get to Messages.

How do I send a new message?

On a fellow singer’s profile screen, just tap the “Message” button to start a chat. You can also send a message from the Messages screen (see the previous question). On the Messages screen, tap on the new message icon at the top right, select a user (or search by username), and then hit “Next” to start a 1:1 chat with that user.

How do I start a group chat?

When you tap on the new message icon, you can select multiple users before tapping “Next.” That will initiate a group chat; your friends will get your group chat request and, once they accept, they will be able to see the group chat in its entirety. Even if they are added later, they will be able to see the message history.

How do I name a group chat?

You need to name your group chat before it’s created. A clear group chat name makes it easier for your Sing! Karaoke friends to identify and accept group chat requests. A group chat name also makes it easier for you to identify where you might want to share a recording.

You can later change a group chat on the Group Chat Details screen. To get to Group Chat Details, tap on the details icon (i) at the top right of your group chat.

How do I add or remove members from a group chat?

Go to the group chat, tap on the details icon in the top right corner. On the Group Chat Details screen, tap on “+” to add members to the group chat. Tap on “-” to remove someone. Whenever members are added or removed, it will be announced to everyone who’s currently in the group chat.

How can I leave a group chat?

First, go to the group chat you want to leave, then tap on the details icon in the top right corner. On the Group Chat Details screen, just tap “Leave Group Chat” at the bottom. Whenever a member leaves a group chat, it will be announced to everyone who’s currently still in the group chat.

How do I turn off notifications for a chat?

You can go to Group Chat Details for any chat, and toggle off “Receive Notifications.” Or you can go to Messages, swipe left on a chat and tap on the “mute” button to turn off its notifications.

If you want to completely turn off all message notifications, go to Settings (access from the top right “...” menu), and toggle off “All Chat Notifications.”

How can I share a recording via a message?

There’s a new option on the Share screen to share your recording via a message. Tap on the “Message” icon at the very left. You can send your recording as a message to up to 5 different chats or users at a time.

How can I send a collab invite as a message?

There’s a new option on the Invite screen to send an invite as a message. Tap on “Send as Message” on the top. You can send your invite as a message to up to 5 different chats or users at a time.

Who can see my messages?

Only you and the people you’re messaging can view the contents and history of your chats. New friends can be added to a group chat, which allows them to see all previous messages in the chat.

Will my chat history expire?

If you message a user that you previously chatted with, your old conversation with this user may still be visible in the chat window. You cannot manually delete conversations. But old conversations will automatically expire after a period of time.


Search

How do I search?

How do I get better results when searching for singers or artists?

Try typing in their username or their real name. Singers can enter their real names on their settings page in the Sing! Karaoke app or on Smule.com. If you want to search only usernames, try adding @ in front of your search term (@smule). Typing in the full username will also help provide more accurate results.

How do I search for items with specific hashtags?

Add # in front of your search term (e.g., #smule) if you want to search for only items with specific hashtags. Typing in the full hashtag will also help provide more accurate results.

Can I search by arrangers?

Yes! Try searching your favorite arranger’s username or real name - you can find songs they’ve arranged, their profile,invites and recordings they’ve created, and invites and recordings of songs they’ve arranged.

Can I search for my own recordings/invites?

Yes! You can search for your own recordings and invites by including your username in the search query (e.g., “@johndoe let it go”).


Account

How do I change the email address associated with my account?

You can make these changes to your email address by going to the “Settings” screen in both the Sing! Karaoke app and on Smule.com. This will not sign you out of your account in the Smule! Sing app. But in the future, you will need to use your new email address to sign in to your Smule account.

How do I change the phone number associated with my account?

Currently, there is no way to change the phone number associated with your account. We encourage you to add alternative methods of sign in such as Facebook, Google, or email. This will make your account easier to recover.

How do I sign out of my account in the Sing! Karaoke app?

Currently there is no way to sign out of an account from within the app, unfortunately. If you need to change accounts, you'll need to delete and reinstall the app.

Why am I logged in to the wrong account?

If you previously created an account with an email address and you later logged in with another method (such as Facebook), it’s possible that you may end up on a different account that the one you originally created. On Smule.com, please sign out and then sign back in with the correct email address. In the Sing! Karaoke app, you will need to delete and reinstall the app. Then, please sign in to your account with the correct email address.

Can I change or unlink my Facebook account from my Smule account?

Yes. Please contact Smule support and include your Smule username in the body of the email.

How do I reset my password?

Please use our direct reset link: https://smule.com/user/password. If that doesn't work, please contact Smule support, and we will be more than happy to get things sorted for you.

Why am I receiving an error when I try to reset my password?

If you signed up with Facebook, Google, or a phone number, then your account is password-less. This means you don’t need to remember a password to log in. Just remember your original sign-in method, and that’s all you need.


Privacy

What is the difference between public and private when saving a recording?

When you save your recording, you choose whether to make the recording public or private. A public recording is discoverable and joinable by other singers while a private recording can only be seen and joined by singers you share it with.

How do I change the privacy and details of a recording I’ve uploaded?

You can change the privacy and details of a recording that you’ve uploaded. But you cannot modify another user’s collab that you’ve joined.

Inside the app: Select the recording from your profile. You can edit the privacy and details of your recording by tapping on the 3 dots icon at the bottom right of the screen and selecting “Edit.”

On Smule.com: Sign in to your account at Smule.com and click on the 3 dots at the bottom right of the album art of your recording. From there, you can modify your recording.

How do I delete a recording?

You can delete any solo, duet, or group recording that you’ve posted. You may not delete another singer’s recording.

Inside the app: Select the recording from your profile. You can delete your recording by tapping on the 3 dots icon at the bottom right of the screen and selecting “Edit.”

On Smule.com: Sign in to your account at Smule.com and click on the 3 dots at the bottom right of the album art of your recording. From there, you can delete your recording.

How do I remove myself from another singer’s group recording?

You cannot remove yourself from another singer’s group recording once you’ve uploaded your part.

How do I remove another singer’s recording from my group recording?

You cannot remove another singer’s recording from your group song. If you want to maintain strict editorial control over your group recording, we recommend setting the recording to private and manually inviting the singers you want to join. When you are satisfied with the final outcome, close the recording and make it public for the world to enjoy.

How do I delete a comment?

You can delete a comment that you posted on another singer’s recording. You can also delete any comments that other singers have posted on your recordings.

Inside the app: To delete a comment, tap and hold down on the comment for a few seconds. Then, choose "Delete" to confirm.

On Smule.com: Sign in to your account at Smule.com and move your cursor over the comment. Click on the X icon that appears to delete the comment.

Can I block somebody from contacting me?

You have the option of blocking a user from the user's profile. Once blocked, the user will not be able to comment on, join, love any of your performances, or message you in Sing! Karaoke To block a user, go to their profile in Sing! Karaoke or on Smule.com. In their profile you will see a "..." menu (the three dots are vertical in the mobile app). Click the "..." menu and you will be given the option to block the user.

How do I unblock someone?

If you have already blocked a user,

  • On their Sing! Karaoke app profile, you will see an “Unblock” button. Tap it to unblock the user.
  • On their Smule.com profile, click the "..." menu, and you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above, you can block another user via their profile in Sing! Karaoke or on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassment or offensive behavior, you can also report the user to us. After finding the user's profile, click the "..." menu, then select the “Flag User” option. An email template will be displayed which you can use to notify our support team of the offending user.


Other

Can I add a particular song I want to the Songbook?

Learn how to add your own songs to the Songbook here, and feel free to suggest any songs you'd like to see using our suggestion form.

Can I remove a song that I added to the Songbook?

You can delete your songs on Smule.com. First, sign in to your account and go to the Songs section of your profile. Next, click on the song you want to delete, and then click the “Edit Song” button at the top right of the song page. You will find an option to delete the song. This removes the song from the Songbook.

How can I learn more about the Songbook?

For more specific information about the Songbook, please visit the Uploading FAQ.

Why doesn’t my invite show up when I tap the “View Invites” button to join a collab?

To provide singers better information for choosing a collab to join, we only display public invites from singers who have a profile picture. To make sure yours show up, make it public and upload a profile picture.

Why does the app take up so much space on my device?

As you sing, audio and video data may be stored in your cache to enable faster loading. You can clear the cache in the app by first going into “Settings” by tapping the gear icon at the top left of your profile screen. Then scroll all the way down and tap “Clear Cache.”

How do I add my real name to my account?

Log in to the Sing! Karaoke app or on Smule.com. Click on Settings, and you’ll have the ability to add your first name and last name. By adding in your first name and last name, you’ll allow others to find you by your name in addition to your username.

How do I improve the quality of my audio recording?

We highly recommend singing with headphones to ensure a high-quality recording experience. Without headphones, your device’s microphone may pick up the song’s backing track audio from the device’s speakers, creating a garbled effect.

What happened to my credits?

We no longer support credits in Sing! Karaoke If you had a large credit balance, please contact Smule support.

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