Smule

Sing! Karaoke Support

iOS

FAQ

Singing

How do I join a collab?

From the Songbook, click on a song you want to sing. Then click on “View Invites.” You’ll see a list of invites to join a collab. Click on the “Join” button to join a collab and start singing with someone else. When you join a collab, you are adding your voice to other previously recorded singers. Joining collabs is free for everyone (except for some exclusive VIP-only songs)!

How do I start a collab?

From the Songbook, click on a song you want to sing. If the song is not free, you'll need to subscribe to get an All Access Pass. With an All Access Pass, you can sing ALL the songs.

After you select a song, press either “Duet” or “Group”:

  • Duet: Duets include two singers, starting with you. When you start a duet, other singers can join, and each join will result in a new recording. Whenever someone joins your duet, their voice will be added to yours, and a new collab will be created which appears on both your profiles.
  • Group: When you start a group, many different singers can join you, and the result will be one single collab. Who knows, you may end up with more than 100 singers on your collab!

What does it mean to follow someone?

When you follow other singers, their activities will show up in your feed, and they may invite you to join their collabs. To follow someone, simply tap the “Follow” button on their profile.

What is the difference between Public and Private when saving a recording?

When you save your recording, you choose whether to make the recording public or private. A public recording is discoverable and joinable by other singers, while a private recording can only be seen and joined by singers you share it with.

How do I invite other singers to join my collabs?

If your collab is set as public, you can choose to invite all your followers; they will see your invite in their invites notification list. After saving, you have the option to send invites personally via message to other singers or to your existing group chats. Singers you invite personally will receive a chat message from you with a link to the invite. After you’ve saved your collab, it will show up under the “Invites” tab on your profile. From there, you can invite additional singers to join you later by clicking the “Invite Singers” button.

Why can't I follow more singers?

Due to the growing popularity of Sing!, we've added some following limits to protect users from spam. The limits are:

  1. Every user can follow 2,000 singers with no limit. Once a user has followed 2,000 singers, the number of additional singers an account can follow is limited by the number of singers following that account. For example, if 5,000 singers follow you, you can follow 5,000 singers, but not 10,000 or 100,000.
  2. A user cannot follow more than 1,000 singers in a single day.

What happened to my credits?

We no longer support credits within Sing! Karaoke on iOS. If you had a large credit balance, please contact Smule support.


All Access Pass (General)

Why should I subscribe?

With an All Access Pass, you will gain VIP access to the following perks in Sing! Karaoke:

  • A truly global songbook with more than 1M songs (and more added daily!)
  • Start any song and enable other singers to join your collab!
  • Sing exclusive VIP songs
  • Use VIP FX to enhance your vocals and video
  • Unlimited storage for your recordings
  • No ads

How do I subscribe to an All Access Pass?

There are two ways to gain VIP access to Sing! Karaoke on iOS:

  1. Purchase All Access Pass on iTunes
  2. Purchase All Access Pass on Smule.com

All Access Pass (iOS)

How do I subscribe?

Tap on the “All Access Pass” banner at the top of the Songbook, or any song with a VIP badge in the Songbook. You will be prompted to select a subscription period. After you’ve made your selection, you may need to verify your iTunes credentials to complete the transaction.

How do I manage my subscription?

You can manage your subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

How do I cancel my subscription?

To unsubscribe, simply turn off the auto-renewing subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

How does the free trial work?

Try us free for 7 days! You’ll gain the same VIP privileges as an All Access Pass holder. If you enjoy your free trial, do nothing and it will automatically convert to an All Access Pass at the end of the trial period. You can easily cancel anytime. There are no contracts or hidden cancellation fees.

How do I cancel my free trial?

You may cancel the free trial at any time through iTunes. See this link for a step by step guide: https://support.apple.com/kb/ht4098.

If you cancel your free trial, you will not be charged at the end of the 7-day free trial period.

Why can’t I start a free trial or purchase an All Access Pass with my iTunes Gift Card?

Apple policy requires you to have a minimum balance equal to the cost of the initial purchase plus 1 renewal period on your iTunes Gift Card in order to use it to start a free trial or purchase an All Access Pass. You will need to increase your Gift Card balance.

Can I use my subscription with Android devices?

No. Purchases made directly through the iTunes App Store will only enable you to gain VIP access on your Apple devices.

Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?

As long as you are signed into the same Smule account, your All Access Pass will work on any number of supported iPhones and iPads.

I made a new Smule account. Can I still access my old subscription?

You will need to cancel the subscription associated with your old account and start another subscription for your new account.


All Access Pass (Smule.com)

How do I subscribe?

Visit Smule.com and click on “Get VIP.” Then, follow the instructions, submit your payment information, and confirm your subscription.

How do I manage my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit the Account page.

How do I cancel my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit Account Settings. Then, follow instructions and click ‘Cancel.’ We will continue to grant you the benefits of VIP until the end of your subscription period. After that, the subscription will not renew.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with Android devices?

Yes. This plan will give VIP access to Sing! Karaoke on iOS and Android.

Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?

As long as you are signed into the same Smule account, your subscription will work on any number of supported devices, including both iOS and Android platforms.

If I buy a Sing! VIP subscription directly on Smule.com, will it replace or automatically cancel my existing All Access Pass on iOS?

No. Starting the Sing! VIP subscription offered on Smule.com will not automatically cause the existing subscription to be canceled. We strongly recommend you cancel the All Access Pass on iOS before purchasing the Sing! VIP subscription offered on Smule.com to avoid being charged multiple times for the same VIP access.


Sing! Video

How do I sing with video?

Just like singing with audio only, go to the Songbook, choose a song, then either join an existing collab or start a new solo or collab. Before you start singing, you'll see a toggle which can switch video on or off. If you don't see the toggle, your device might not support video.

What if I don't want my recording to include video?

Switch the video toggle to "Off" and you are ready to rock, audio-only!

What devices support video?

Currently, the video feature is available on devices running iOS 8 and above. It’s available on iPhone 5 and later and iPad 4 and later. If your device is not supported, you can still join collabs using only audio!

Can I switch my video from front-facing to back-facing and vice versa?

Yes! Use the camera switch button on the top right corner right before you start recording your video.

What is the globe icon I see in the top left corner when I watch a video?

The globe icon lets you toggle your view from the video to the globe screen that shows the location of the singers in the collab you are listening to. Just click on the miniature video on the top left to toggle back to the video screen. When listening to audio only collabs, you can toggle between the album art and globe screens.

Where do I check to see if my video has been posted successfully?

Go to your profile to check out the posting status bar. Once the videos are posted, your profile will say “posting complete” at the top of each recording. You can post multiple videos simultaneously.

What do I do if my video failed to post?

Tap the “retry” button to the right of the message to try posting again. Please make sure that you have a stable internet connection. You can pull the list down to refresh the recordings on your channel - this will automatically post any recordings saved locally on your device that failed to post before.


Message

Where do I see my messages?

Go to your Notifications, and tap on the top left message icon (speech bubbles) to get to Messages.

How do I send a new message?

On a fellow singer’s profile screen, just tap the “Message” button to start a chat. You can also send a message from the Messages screen (see the previous question). On the Messages screen, tap on the new message icon at the top right, select a user (or search by username), and then hit “Next” to start a 1:1 chat with that user.

How do I start a group chat?

When you tap on the new message icon, you can select multiple users before tapping “Next.” That will initiate a group chat; your friends will get your group chat request and, once they accept, they will be able to see the group chat in its entirety. Even if they are added later, they will be able to see the message history.

How do I name a group chat?

You need to name your group chat before it’s created. A clear group chat name makes it easier for your Sing! friends to identify and accept group chat requests. A group chat name also makes it easier for you to identify where you might want to share a recording.

You can later change a group chat on the Group Chat Details screen. To get to Group Chat Details, tap on the details icon (i) at the top right of your group chat.

How do I add or remove members from a group chat?

Go to the group chat, tap on the details icon in the top right corner. On the Group Chat Details screen, tap on “+” to add members to the group chat. Tap on “-” to remove someone. Whenever members are added or removed, it will be announced to everyone who’s currently in the group chat.

How can I leave a group chat?

First, go to the group chat you want to leave, then tap on the details icon in the top right corner. On the Group Chat Details screen, just tap “Leave Group Chat” at the bottom. Whenever a member leaves a group chat, it will be announced to everyone who’s currently still in the group chat.

How do I turn off notifications for a chat?

You can go to Group Chat Details for any chat, and toggle off “Receive Notifications.”

Or you can go to Messages, swipe left on a chat and tap on the “mute” button to turn off its notifications.

If you want to completely turn off all message notifications, go to Settings (from the top left settings icon on your own profile page), and toggle off “All Chat Notifications.”

How can I share a recording via a message?

There’s a new option on the Share screen to share your recording via a message. Tap on the “Message” icon at the very left. You can send your recording as a message to up to 5 different chats or users at a time.

How can I send a collab invite as a message?

There’s a new option on the Invite screen to send an invite as a message. Tap on the “Message” icon at the very left. You can send your invite as a message to up to 5 different chats or users at a time.

Who can see my messages?

Only you and the people you’re messaging can view the contents and history of your chats. New friends can be added to a group chat, which allows them to see all previous messages in the chat.


Search

What can I search for in Sing!?

You can search for songs, singers, invites, and recordings.

How do I search?

How do I get better results when searching for singers or artists?

Try typing in their username or their real name. Singers can enter their real names on their settings page in the Sing app or on www.smule.com. If you want to search only usernames, try adding @ in front of your search term (@smule). Typing in the full username will also help provide more accurate results.

How do I search for items with specific hashtags?

Add # in front of your search term (e.g. #smule) if you want to search for only items with specific hashtags. Typing in the full hashtag will also help provide more accurate results.

Can I search by arrangers?

Yes! Try searching your favorite arranger’s username or real name - you can find songs they’ve arranged, their profile, invites/recordings they’ve created, and invites and recordings of songs they’ve arranged.

Can I search for my own recordings/invites?

Yes! You can search for your own recordings/invites by searching with your username (e.g. @smule).


Other

Can you add a particular song I want to the Songbook?

Learn how to add your own here, and feel free to suggest any songs you'd like to see using our suggestion form.

Why doesn’t my invite show up when I click the “View Invites” button to join a collab?

To provide singers better information for choosing a collab to join, we only display public invites from singers who have a profile picture. To make sure yours show up, make it public, and upload a profile picture.

Why is the app taking up so much space on my phone?

As you sing, audio and video may be stored in your cache to enable faster loading. You can clear the cache in the app by first going into “Settings” by clicking the gear icon at the top left of your profile screen. Then scroll all the way down and tap “Clear Cache.”

How do I delete a recording? How do I change the privacy and details of a recording?

Inside the app: Select the recording from your channel. You can edit, delete or change the details of your recording by clicking on the 3 dots icon at the bottom right of the screen and selecting “Edit.”

On the website: Log into your account and go to the URL for your recording. Click on the 3 dots at the bottom right of the album art. From there, you can edit or delete your recording.

How do I delete a comment?

You can delete a comment you've made, and you can delete any comments made on recordings you have created. To delete a comment, go to the comment in question and swipe it left. Then, click on the trashcan to delete the comment. From the website, move your cursor over the comment. Click on the X icon that appears to delete the comment.

Can I block somebody from contacting me?

You have the option of blocking a user from the user's profile. Once blocked, the user will not be able to comment, join, love any of your performances, or message you in Sing! To block a user, go to their profile in Sing! or on smule.com. In their profile you will see a "..." menu (the three dots are vertical in the mobile app). Click the "..." menu and you will be given the option to block the user.

How do I unblock someone?

If you have already blocked a user,

  • On their Sing! app profile, you will see an “Unblock” button. Tap it to unblock the user.
  • On their Smule.com profile, click the "..." menu, and you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above, you can block another user via their profile in Sing! or on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassment or offensive behavior, you can also report the user to us. After finding the user's profile, click the "..." menu, then select the “Flag User” option. An email template will be displayed which you can use to notify our support team of the offending user.

How do I add my real name?

Log in to the Sing app or on www.smule.com. Click on Settings, and you’ll have the ability to add your First Name and Last Name. By adding in your First Name and Last Name, you’ll allow others to find you by your name in addition to your username.

Android

FAQ

Singing

How do I join a collab?

From the Songbook, click on a song you want to sing. Then click on “View Invites.” You’ll see a list of invites to join a collab. Click on the “Join” button to join a collab and start singing with someone else. When you join a collab, you are adding your voice to other previously recorded singers. Joining collabs is free for everyone (except for some exclusive VIP-only songs)!

How do I start a collab?

From the Songbook, click on a song you want to sing. If the song is not free, you'll need to unlock the song first with credits or subscribe to obtain an All Access Pass. If you have an All Access Pass, you can sing ALL the songs.

After you select a song, press either “Duet” or “Group”:

  • Duet: Duets include two singers, starting with you. When you start a duet, other singers can join, and each join will result in a new recording. Whenever someone joins your duet, their voice will be added to yours, and a new collab will be created which appears in both your profiles.
  • Group: When you start a group, many different singers can join you, and the result will be one single collab. Who knows, you may end up with more than 100 singers on your collab!

What does it mean to follow someone?

When you follow other singers, their activities will show up in your feed, and they may invite you to join their collabs. To follow someone, simply tap the “Follow” button on their profile.

What is the difference between Public and Private when saving a recording?

When you save your recording, you choose whether to make the recording public or private. A public recording is discoverable and joinable by other singers, while a private recording can only be seen and joined by singers you share it with.

How do I invite other singers to join my collabs?

If your collab is set as public, you can choose to invite all your followers; they will see your invite in their invites notification list. After saving, you have the option to send invites personally via message to other singers or to your existing group chats. Singers you invite personally will receive a chat message from you with a link to the invite. After you’ve saved your collab, it will show up under the “Invites” tab on your profile. From there, you can invite additional singers to join you later by clicking the “Invite Singers” button.

Why can't I follow more singers?

Due to the growing popularity of Sing!, we've added some following limits to protect users from spam. The limits are:

  1. Every user can follow 2,000 singers with no limit. Once a user has followed 2,000 singers, the number of additional singers an account can follow is limited by the number of singers following that account. For example, if 5,000 singers follow you, you can follow 5,000 singers, but not 10,000 or 100,000.
  2. A user cannot follow more than 1,000 singers in a single day.

All Access Pass (General)

Why should I subscribe?

With an All Access Pass, you will gain VIP access to the following perks in Sing! Karaoke:

  • A truly global songbook with more than 1M songs (and more added daily!)
  • Start any song and enable other singers to join your collab!
  • Sing exclusive VIP songs
  • Use VIP FX to enhance your vocals and video
  • Unlimited storage for your recordings
  • No ads

How do I subscribe to an All Access Pass?

There are two ways to gain VIP access to Sing! Karaoke on Android:

  1. Purchase All Access Pass on Google Play
  2. Purchase All Access Pass on Smule.com

All Access Pass (Google Play)

How do I subscribe?

Tap on the “All Access Pass” banner at the top of the Songbook, or any song with a VIP badge in the Songbook. You will be prompted to select a subscription period. After you’ve made your selection, you may need to verify your Google Play credentials to complete the transaction.

How do I manage my subscription?

You can manage your subscription through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088.

How do I cancel my subscription?

To unsubscribe, simply turn off the auto-renewing subscription through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with my iOS devices?

No. Purchases made directly through the Google Play Store will only enable you to gain VIP access on your Android devices.

Can I use my subscription with multiple Android devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access Pass will work on any number of supported Android devices.

I made a new Smule account. Can I still access my old subscription?

  • If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.
  • You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added.
  • In the unlikely case that you are unable to restore your All Access Pass via Google Play, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

All Access Pass (Smule.com)

How do I subscribe?

Visit Smule.com and click on "Get VIP." Then, follow the instructions, submit your payment information, and confirm your subscription.

How do I manage my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit the Account page.

How do I cancel my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit Account Settings. Then, follow instructions and click ‘Cancel.’ We will continue to grant you the benefits of VIP until the end of your subscription period. After that, the subscription will not renew.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with iOS devices?

Yes. This plan will give VIP access to Sing! Karaoke on iOS and Android.

Can I use my subscription with multiple Android devices?

As long as you are signed into the same Smule account, your subscription will work on any number of supported devices, including both iOS and Android platforms.

If I buy a Sing! VIP subscription directly on Smule.com, will it replace or automatically cancel my existing All Access Pass on Android?

No. Starting the Sing! VIP subscription offered on Smule.com will not automatically cause the existing subscription to be canceled. We strongly recommend you cancel the All Access Pass on Google Play before purchasing the Sing! VIP subscription offered on Smule.com to avoid being charged multiple times for the same VIP access.


Sing! Video

How do I sing with video?

Just like singing with audio only, go to the Songbook, choose a song, then either join an existing collab or start a new solo or collab. Before you start singing, you'll see a toggle which can switch video on or off. If you don't see the toggle, your device might not support video.

What if I don't want my recording to include video?

Switch the video toggle to "Off" and you are ready to rock, audio-only!

Can I switch my video from front-facing to back-facing and vice versa?

Yes! Use the camera switch button on the top right corner right before you start recording your video.

Why are my audio and video out of sync when reviewing my recording?

Some devices are not able to process quickly enough to show the audio and video in sync when reviewing. However, tap the “Continue” button to post your video, and they should be aligned properly when rendering.

Where do I check to see if my video has been posted successfully?

Go to your profile to check out the posting status bar. Once the videos are posted, your profile will say “posting complete” at the top of each recording. You can post multiple videos simultaneously.

What do I do if my video failed to post?

Tap the “retry” button to the right of the message to try posting again. Please make sure that you have a stable internet connection.

Which devices support video?

The video feature is available on devices running Android 4.4.2 and above. It's fully supported on the following devices:

  • Samsung Galaxy S4
  • Samsung Galaxy S5
  • Samsung Galaxy S6
  • Samsung Galaxy Note 4
  • Samsung Galaxy Tab 4 (10")
  • Motorola Moto G (2nd Generation)
  • Motorola Nexus 6
  • ASUS Nexus 7

Additional devices may work but are not officially supported. If your device does not have video, you can still join collabs using only audio!

Why can’t I see the video feature on my device?

Video may not yet be supported on your device. When available on your device, the video option will appear with no additional update required.


Message

Where do I see my messages?

Go to your Notifications, and tap on the top right message icon (speech bubbles) to get to Messages.

How do I send a new message?

On a fellow singer’s profile screen, just tap the “Message” button to start a chat. You can also send a message from the Messages screen (see the previous question). On the Messages screen, tap on the new message icon at the top right, select a user (or search by username), and then hit “Next” to start a 1:1 chat with that user.

How do I start a group chat?

When you tap on the new message icon, you can select multiple users before tapping “Next.” That will initiate a group chat; your friends will get your group chat request and, once they accept, they will be able to see the group chat in its entirety. Even if they are added later, they will be able to see the message history.

How do I name a group chat?

You need to name your group chat before it’s created. A clear group chat name makes it easier for your Sing! friends to identify and accept group chat requests. A group chat name also makes it easier for you to identify where you might want to share a recording.

You can later change a group chat on the Group Chat Details screen. To get to Group Chat Details, tap on the details icon (i) at the top right of your group chat.

How do I add or remove members from a group chat?

Go to the group chat, tap on the details icon in the top right corner. On the Group Chat Details screen, tap on “+” to add members to the group chat. Tap on “-” to remove someone. Whenever members are added or removed, it will be announced to everyone who’s currently in the group chat.

How can I leave a group chat?

First, go to the group chat you want to leave, then tap on the details icon in the top right corner. On the Group Chat Details screen, just tap “Leave Group Chat” at the bottom. Whenever a member leaves a group chat, it will be announced to everyone who’s currently still in the group chat.

How do I turn off notifications for a chat?

You can go to Group Chat Details for any chat, and toggle off “Receive Notifications.” Or you can go to Messages, swipe left on a chat and tap on the “mute” button to turn off its notifications.

If you want to completely turn off all message notifications, go to Settings (access from the top right “...” menu), and toggle off “All Chat Notifications.”

How can I share a recording via a message?

There’s a new option on the Share screen to share your recording via a message. Tap on the “Message” icon at the very left. You can send your recording as a message to up to 5 different chats or users at a time.

How can I send a collab invite as a message?

There’s a new option on the Invite screen to send an invite as a message. Tap on “Send as Message” on the top. You can send your invite as a message to up to 5 different chats or users at a time.

Who can see my messages?

Only you and the people you’re messaging can view the contents and history of your chats. New friends can be added to a group chat, which allows them to see all previous messages in the chat.


Search

What can I search for in Sing!?

You can search for songs, singers, invites, and recordings.

How do I search?

How do I get better results when searching for singers or artists?

Try typing in their username or their real name. Singers can enter their real names on their settings page in the Sing app or on www.smule.com. If you want to search only usernames, try adding @ in front of your search term (@smule). Typing in the full username will also help provide more accurate results.

How do I search for items with specific hashtags?

Add # in front of your search term (e.g. #smule) if you want to search for only items with specific hashtags. Typing in the full hashtag will also help provide more accurate results.

Can I search by arrangers?

Yes! Try searching your favorite arranger’s username or real name - you can find songs they’ve arranged, their profile, invites/recordings they’ve created, and invites and recordings of songs they’ve arranged.

Can I search for my own recordings/invites?

Yes! You can search for your own recordings/invites by searching with your username (e.g. @smule).


Other

Can you add a particular song I want to the Songbook?

Learn how to add your own here, and feel free to suggest any songs you'd like to see using our suggestion form.

Why doesn’t my invite show up when I click the “View Invites” button to join a collab?

To provide singers better information for choosing a collab to join, we only display public invites from singers who have a profile picture. To make sure yours show up, make it public, and upload a profile picture.

Why is the app taking up so much space on my phone?

As you sing, audio and video may be stored in your cache to enable faster loading. You can clear the cache in the app by first going into “Settings” by clicking the gear icon at the top left of your profile screen. Then scroll all the way down and tap “Clear Cache.”

How do I delete a recording? How do I change the privacy and details of a recording?

Inside the app: Select the recording from your channel. You can edit, delete or change the details of your recording by clicking on the 3 dots icon at the bottom right of the screen and selecting “Edit.”

On the website: Log into your account and go to the URL for your recording. Click on the 3 dots at the bottom right of the album art. From there, you can edit or delete your recording.

How do I delete a comment?

You can delete a comment you've made, and you can delete any comments made on recordings you have created. To delete a comment, press down on the comment for a few seconds, and choose "Delete" to confirm. From the website, move your cursor over the comment. Click on the X icon that appears to delete the comment.

Can I block somebody from contacting me?

You have the option of blocking a user from the user's profile. Once blocked, the user will not be able to comment, join, love any of your performances, or message you in Sing! To block a user, go to their profile in Sing! or on smule.com. In their profile you will see a "..." menu (the three dots are vertical in the mobile app). Click the "..." menu and you will be given the option to block the user.

How do I unblock someone?

If you have already blocked a user,

  • On their Sing! app profile, you will see an “Unblock” button. Tap it to unblock the user.
  • On their Smule.com profile, click the "..." menu, and you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above, you can block another user via their profile in Sing! or on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassment or offensive behavior, you can also report the user to us. After finding the user's profile, click the "..." menu, then select the “Flag User” option. An email template will be displayed which you can use to notify our support team of the offending user.

How do I add my real name?

Log in to the Sing app or on www.smule.com. Click on Settings, and you’ll have the ability to add your First Name and Last Name. By adding in your First Name and Last Name, you’ll allow others to find you by your name in addition to your username.

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